REI

4.6
476 reviews
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Business Details

6424 Sawmill Road, Columbus, OH
43235, United States
(614) 799-1938
https://www.rei.com/stores/columbus-dublin.html
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About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
6424 Sawmill Road, Columbus, OH
43235, United States

Hours

Reviews

4.6
476 reviews
5 stars
378
4 stars
54
3 stars
14
2 stars
10
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently described as friendly, knowledgeable, and helpful, providing excellent customer service experiences.

Product Quality

Customers appreciate the high quality of gear and clothing, although some find prices to be on the higher side.

Membership Experience

While many customers find value in the membership perks, some express frustration with aggressive sales pitches at checkout.

Store Organization

Feedback indicates that the store layout can be chaotic and confusing, impacting the shopping experience.

Bicycle Service Issues

Several customers reported negative experiences with bike service, including long wait times and unresolved issues.
  • GI
    Greg Immel
    Nov 17, 2025
    5.0
    Employee Meredith was pleasant, friendly, helpful and knowledgeable.
  • TH
    Timothy Hetrick
    Nov 11, 2025
    5.0
    Being an REI member is always rewarding. Meredith supported me during my most recent visit to the store to make an exchange for an online order I placed. The process was quick and efficient and Meredith provided outstanding customer service. Thank you.
  • SR
    Seth Richter
    Oct 7, 2025
    5.0
    Always friendly here, took a class with Jim T. was very patient as an instructor, excellent ability to make material relatable!
  • LS
    Laura Star
    Sep 14, 2025
    5.0
    I want to give a shout out to Ashley, who was helping us pick out a pair of shoes for our upcoming trip to Japan / Hawaii. I have honestly never met someone so knowledgeable and kind. Her recommendations were great, highly recommend stopping here and asking for her if you’re looking for a new pair of shoes!
  • JM
    Jen Miller
    Aug 26, 2025
    5.0
    Wanted to take a moment to commend their associate, Jim, as both times we have worked with him, he has been extremely helpful. You can tell he's knowledgeable about the products and uses them. Jim also provides resources to use and is very kind and practical in his offering of assistance. Would highly recommend seeking him out for assistance while shopping at this location.
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Frequently Asked Questions About REI

What types of products does REI offer?

REI offers quality outdoor gear, including their own award-winning brand of gear and clothing for outdoor activities such as camping, biking, skiing, and more.

What are the store hours for REI Columbus-Dublin location?

REI is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 6:00 PM. Holiday hours vary and include closures on Thanksgiving, Christmas Day, and the day after Thanksgiving.