REI

4.6
460 reviews
The front of the REI store in Columbus, Ohio

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
4150 Worth Ave, Columbus, OH
43219, United States

Hours

Reviews

4.6
460 reviews
5 stars
344
4 stars
73
3 stars
21
2 stars
7
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being knowledgeable, helpful, and attentive, with many customers highlighting specific employees for their exceptional service.

Product Selection

Customers appreciate the wide variety of high-quality outdoor gear and clothing available, although some noted issues with inventory accuracy.

Shopping Experience

Overall shopping experiences are generally positive, with many customers expressing satisfaction with the assistance they received and the store's atmosphere.

Mixed Experiences

While most feedback is positive, there are some negative experiences reported, particularly regarding customer service during busy times and specific incidents related to store policies.
  • LO
    Levenson Omosa
    Dec 24, 2025
    5.0
    Very helpful staff in this store. The staff understands what great customer service is and I will definitely return to this store. Joe was helpful in helping me find the right crank puller for my indoor exercise bike. He really went an extra mile to make sure I got what I needed. Keep up the great work Joe and the rest of the staff!!!
  • OS
    Ofir Shor
    Dec 12, 2025
    5.0
    Large selection of sporting goods, very good customer service.
  • KS
    Kenzie Streby
    Jan 9, 2024
    5.0
    Scott and Caroline were so helpful in getting me fitted and set up with a new backpacking bag! They were awesome and super energetic and it was a great experience!
  • DS
    Dan Spurling
    Jan 7, 2023
    5.0
    Workers very helpful in giving advice.
  • KB
    Kim Keethler Ball
    Jul 10, 2018
    5.0
    Very helpful on technical questions. Quick checkout. Good parking.

Frequently Asked Questions About REI

What types of outdoor gear and clothing does REI in Columbus Easton offer?

REI offers a wide range of outdoor gear and clothing, including award-winning REI brand products and popular brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.

Does REI provide a satisfaction guarantee on their products?

Yes, REI stands behind all their products with a 100% satisfaction guarantee to ensure customer satisfaction.