In 2004 Jacob English, a long time industry veteran, founded Mountain Road Cycles in Chagrin Falls, Ohio. The mission: to serve the community as a professional cycling retailer and repair shop and provide the utmost in customer service and support. Our Chardon location was opened two years later on the same principles.
Our Staff boasts over 120 years combined service and retail experience. And, 14 years later, we are just as passionate as when we started. We believe in passing our love of cycling onto our customers and into the community at large.
Welcome to Mountain Road Cycles. Welcome to our way of life.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.