Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
650 reviews
5 stars
482
4 stars
82
3 stars
22
2 stars
18
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised helpful and knowledgeable employees, others reported rude or dismissive behavior from certain staff members.
Product Availability
Customers expressed disappointment with stock levels, particularly for popular items, and noted discrepancies between online and in-store pricing.
Store Experience
The store is generally well-received for its cleanliness and organization, but some customers reported long wait times at checkout and inadequate staffing during busy periods.
Quality of Products
While many customers appreciate the quality of the outdoor gear, some expressed dissatisfaction with specific items and the return policy.
Membership Pressure
Several reviews mentioned feeling pressured to join the membership program, which detracted from the shopping experience for some customers.
- KHKevin HuserNov 5, 20252.0Overall I have had no problems dealing with this store. I do have a problem with a product purchased: Salomon hiking shoes (X Ultra 4 GTX Low). After about 1 year it became clear that there was a defect with manufacturing and/or material. The shoe manufacturer, Salomon, states that they have a 2 year warranty, but they don't honor that warranty for shoes sold through a retail partner (e.g., REI, Amazon, Dick's Sporting Goods, etc.); instead, they send you back to the retailer. I call REI to let them know about this warranty difference, and they firmly reminded me that their warranty is good for one year and I have owned these shoes for more than a year. How about this, REI: I identified one product that you enthusiastically recommended. It's a terrible product and I at least want you to know that you're selling cheap products that last just a bit longer than your warranty and then fall apart. Stand on your policy all you want. I am one customer who will not return to your store, regardless of your co-op model reputation. I was insulted having to hear the associate assess the most objective, black and white facts of the situation, stating that REI won't do anything about it. Zero questions, zero empathy, zero interest in wanting to see whether there might be a reasonable way to do something, anything. My tone was kind and not combative, by the way. Hers was accusatory and dismissive. Terrible training. That's probably the biggest reason that I won't be back.
- JJJohnOct 28, 20255.0Simply the best spot to go for outdoors gear when you need it!
- CBChris BurnsOct 11, 20255.0I came in trying to try on some trail runners. BRENT was so delightful and helpful! I couldn’t help but purchase the trail runners I’ll be hiking the CDT loop in the Rockies🏔️ He’s experience and help was immeasurable 😃
- SMSara McCannSep 30, 20251.0Wow a had a horrible experience. I was returning a pair of shorts and I left the tag at home. I live 30 minutes away. The cashier Michael was just mean. He ridiculed me for not having the tags and not driving home to get them. I had the receipt. I had not worn them. I will never ever go back to this store or buy anything from REI again. Awful.
- HNHanna N.Sep 23, 20254.0I came to this location before my trip to Yellowstone and the Tetons and had a great first experience. I will say the Sale signage was a little confusing as what items it applied to but I figured it out! Shout out to the guy who checked us out. He recommended the Lake Solitude Hike in the Grand Tetons. We needed up doing it and it was amazing!
Frequently Asked Questions About REI
What products does REI specialize in?
REI specializes in quality outdoor gear and apparel, including award-winning REI brand clothing, camping equipment, bicycles, ski gear, and children's clothing.
What is REI's satisfaction guarantee policy?
REI stands behind all their products with a 100% satisfaction guarantee.
Does REI offer curbside pickup service?
Yes, REI offers curbside pickup service for customers.
What are the regular store hours for REI in Beachwood, OH?
REI is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is REI open on major holidays?
REI is closed on November 27 and 28, 2025 (Thanksgiving period), and December 25, 2025 (Christmas). It has special holiday hours on other dates in December and early January.
What payment options does REI accept?
REI accepts American Express, Android Pay, Apple Pay, MasterCard, and Visa.
Where is REI located in Beachwood, Ohio?
REI is located at 411 Park Ave, Suite 143, Beachwood, OH 44122, USA.
Can I find other outdoor or sporting goods stores near REI?
Yes, nearby outdoor and sporting goods stores include Nike Well Collective and REI itself; also various retail and clothing stores are in the vicinity.
Are there dining options near REI for a meal before or after shopping?
Yes, nearby dining options include BIBIBOP Asian Grill, First Watch, First Watch - Pinecrest, Shake Shack Pinecrest, Saucy Brew Works, and Oak and Embers Tavern Pinecrest.
What other nearby services might be useful when visiting REI?
Nearby services include Verizon stores for mobile needs, StretchLab gym for fitness, and Ohio Artisan Collective for gifts and flowers.