Bowlero Rochester

Reviews

• NV

  Nick Vito

  Apr 5, 2026
  1.0
  Don’t come here if you actually want to bowl. reserved 2 hours and when we got there they put us on lanes surrounded by people and kids even though there was plenty of open separated lanes. just jamming everyone into a corner. we had no place to sit between throws for our first few frames as the tables were taken up by people done with their games, just wasting time. which i can tell by some other reviews space is a common problem here. this place is specifically for casual party bowling, but they fail on that end too. prices are way too high and the service just isn’t there. I came there with a brand new ball i hadn’t even thrown once. on the first throw it got stuck. so we waited for the tech to take his sweet time to come manually return the ball, no sense of urgency. so i put it away, using only house balls like everyone else which was disappointing as i’m picking the sport up and wanting to learn. thinking it was a fluke, after a couple frames i decided to throw it again. and it got stuck again. when i brought it to their attention Brian Rose, the general manager, got frustrated with me as if there lanes were working properly. he blamed me claiming that the ball was too dirty(second throw ever?). thinking there’s no way this was normal, i threw it a third time and it returned, threw it a fourth time and it did not. i had enough of wasting time that we paid for waiting for my ball and for the tech to come and fix it. i asked Brian for my money back and he got frustrated and raised his voice with me and was very unbecoming of a general manager solving a problem. brand new ball getting stuck on 3/4 shots i guess i had to find out first hand why no one likes these Bowlero’s and everyone told me to stay away, bought out by a bad company and put in the hands of careless individuals with bad attitudes. Brian made sure we had a bad experience by making sure he handled the situation as poorly as possible for a general manager. i will be getting in touch with who i need to, but that doesn’t matter to Brian because he let me know he wasn’t worried about it all after throwing a piece of paper with a phone number at me and telling me there was nothing he was gonna do about it, which is probably the problem. again, as other people have written and i’ve experienced, your corporate casual bowling nonsense lost you another customer.
• CB

  Cassandra Brock

  Apr 4, 2026
  5.0
  Nice, clean, they have kind and friendly staff. Reserving on line is super easy
• BD

  Barb Disalvo

  Mar 26, 2026
  5.0
  Great place for family functions. Very accommodating.
• BN

  Beckie North

  Mar 18, 2026
  5.0
  Great for family get together- all ages- they have automatic bumpers so the kids can bowl too.
• AR

  Aaron Richenberg

  Mar 12, 2026
  1.0
  Place was filthy, Garbage on the floor, dirty seats, none of the dryers worked on the ball returns. Seemed like every single ball i touched was previously dipped in cooking oil that day. Oh yeah, and everyone in our party got sick the following few days with the flu. Ill never go back.

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