Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
552 reviews
5 stars
416
4 stars
71
3 stars
22
2 stars
12
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, although some reported inconsistent service.
Product Quality
REI is recognized for offering high-quality outdoor gear, but some customers found prices to be high.
Store Organization
Feedback indicated that the store layout can be confusing, with some customers noting limited product availability compared to online listings.
Bike Repair Services
While some customers had positive experiences with bike repairs, others reported dissatisfaction with service speed and quality.
Membership Experience
Customers expressed mixed feelings about the membership program, with some feeling pressured and others appreciating the benefits.
- REReagan EcknerNov 14, 20255.0Their stuff is very high-quality. The people and workers are very nice and professional
- GBG ByersNov 12, 20253.0Very beautiful building, well kept store. Prices are completely insane though. Dicks certainly has better pricing on the same brands.
- KAKeishly AnnNov 5, 20252.0The service from the girl today was terrible! That was all, thanks.
- DKDorel KashkavalAug 25, 20251.0never a sales person around to help, when you need one. though, somehow, there's a ton of them always in the store...not sure what they do, though?
- MLMichael LeonardJul 18, 20254.0It's a nice store and very well kept. It's just very expensive unless you're buying their house brand. The REI brand is great quality and reasonably priced when you compare it to big camp brands. Typically I'll only buy the REI brand is e shop the big name brands, but then purchase them elsewhere for lower prices.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers a wide range of quality outdoor gear and clothing, including their award-winning REI brand items, as well as products from popular brands like The North Face, Patagonia, Columbia, and more.
What are the store hours for REI in Rochester?
REI in Rochester is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does REI provide any pickup or delivery services?
Yes, REI offers in-store pickup and curbside pickup services but does not provide delivery services.
What payment options are accepted at REI?
REI accepts various payment options including American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is there wheelchair accessible parking and entrance available at REI?
Yes, REI offers wheelchair accessible entrance and wheelchair accessible parking for customers.
Does REI have onsite parking available for customers?
Yes, REI provides free onsite parking for customers at their Rochester location.
Can I find other outdoor and sporting goods stores near REI?
Yes, nearby popular sporting goods stores include The North Face Outlet as well as shoe stores like Saucony and Chacos, which can be convenient for comparing gear and footwear.
What dining options are available near the REI store?
Nearby dining options include DiBella's Subs for sandwiches, QDOBA Mexican Eats for Mexican food, Toast Factory café, and Cheeburger Cheeburger for burgers, perfect for grabbing a meal before or after your shopping trip.
Are there any medical or health facilities near REI?
Yes, several health-related centers are nearby including Monroe Community Hospital, Depaul retirement home, Fresenius Kidney Care Monroe Community, and the Monroe County Health Department, which may be useful in case of emergencies or medical needs during your visit.
How long has REI been serving the Rochester community?
REI has been established since 1938, bringing decades of experience and enthusiasm for outdoor adventure to the Rochester community.