Business Details
303 Lafayette St, New York, NY
10012, United States
Certified by REI • Mar 01, 2026
(212) 680-1938
Certified by REI • Mar 01, 2026
https://www.rei.com/stores/soho.html
Certified by REI • Mar 01, 2026
About
Certified by REI • Mar 01, 2026
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Certified by REI • Mar 01, 2026
Hours
Certified by REI • Mar 01, 2026
Reviews
4.3
1,979 reviews
5 stars
1,359
4 stars
319
3 stars
72
2 stars
63
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, others were reported as rude or dismissive.
Store Experience
Customers appreciated the spacious layout and variety of products, but many noted long wait times and disorganization during busy periods.
Product Quality
Overall, customers expressed satisfaction with the quality of products offered, although some had issues with misleading sale prices and return policies.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided valuable assistance, but there were also complaints about staff being unapproachable or unhelpful.
- PSPeter s5 days ago2.0The people that work here are clueless had two different times where I was recommended a size based on whatever uneducated guess the staff was making dude told me to get the same size as my shoe size for gloves and lmao that's completely wrong. Gloves didn't feel right so I looked a size chart up turn out I need two sizes smaller than what was recommended. Now I have to go out of my way to go there and exchange them for the right size kinda ridiculous that the staff barely knows what they are talking about half the time.
- ASames semaFeb 21, 20265.0I am so glad REI exists here in this location. Staple of the neighborhood
- TBTim BFeb 16, 20265.0Amazing customer service, Moss was great. Hope the store sticks around
- TNtony nakayamaFeb 16, 20265.0このエリアにはアウトドア系とスポーツ系の店が多い、今回はアウトドアではメジャーなREIのニューヨークの旗艦店舗を訪問、自分も日本でアウトドアショップで働いていますので品揃え、展示の方法、Coop方式、会員特典等勉強になりました。 今後アメリカのNP巡りをする時にお世話になります。
- PWPeifan WuJan 31, 20265.0We had an awesome experience with Evan, who helped us choosing the ski boots. This is our first time purchasing ski boots instead of renting, and Evan did an amazing job communicating his knowledge on ski boots. He helped us identify the best suitable ones that are still available in the shop, catering to each of our unique situations. Thanks Evan!
Frequently Asked Questions About REI
What is REI known for?
REI specializes in quality outdoor gear, including their own award-winning line of gear and clothing, suitable for both beginners and seasoned outdoor enthusiasts.
Where is the REI store located?
REI is located at 303 Lafayette St, New York, NY 10012, USA.
What are the operating hours of REI?
REI is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Which brands does REI carry?
REI carries popular outdoor brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Does REI accept mobile payment options?
Yes, REI accepts payment via American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is REI wheelchair accessible?
Yes, REI has a wheelchair accessible entrance, although on-site parking is not available.
Does REI offer in-store shopping and pickup services?
REI offers in-store shopping and also supports in-store pickup, but does not provide delivery or curbside pickup.
What nearby universities are close to REI?
REI is near NYU Wagner - Robert F. Wagner Graduate School of Public Service and the NYU Department of Sociology, which can be convenient for students seeking outdoor gear.
Are there dining options near REI for customers to explore?
Yes, nearby dining options include Socarrat Paella Bar, Nolita House gastropub, Botanica Bar, Estela Mediterranean Restaurant, La Churreria cafe, Chefs Club restaurant, and Peddler coffee shop.
Is there a convenient ATM near REI?
Yes, customers can find the LibertyX Bitcoin ATM and Bank of America ATM nearby for easy access to cash or currency exchange.
Brand Certified Facts from REI
REI partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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