Business Details
About
Bicycle StoreBicycle Repair Shop
Trek Bicycle Upper West Side 72nd is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and the perfect place to gear up for your daily commute.
Details
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Trek Bicycle Upper West Side 72nd St.
156 West 72nd Street, New York City, NY
10023, United States
Hours
Reviews
4.9
293 reviews
5 stars
275
4 stars
9
3 stars1
2 stars1
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, knowledgeable, and helpful, providing excellent customer service.
Service Quality
Many customers praised the quality and efficiency of bike repairs and maintenance, often highlighting quick turnaround times.
Pricing Concerns
Some customers expressed dissatisfaction with perceived high charges for minor services, indicating a need for clearer communication regarding pricing.
Product Knowledge
Staff members are noted for their expertise in bike selection and maintenance, helping customers find the right products and solutions.
- DFDaun FallonDec 6, 20255.0Always helpful and knowledgeable! Love my Trek products!
- RBrobin baumNov 22, 20255.0Very knowledgeable! Happy to help and took care of my bike!!
- JNJeff NattOct 17, 20255.0Fast, friendly, comprehensive service. Couldn't ask for more.
- VQVictoria de QuadrosOct 10, 20251.0I wanted to love this store since I’ve always been well treated at Trek shops. However, I’ve rarely felt as disrespected as I did tonight by the manager Ricardo. At checkout, I respectfully told him that I disagreed with the price being charged for the service. Instead addressing my concern regarding the price, he didn’t say a single word to me and went back to my bike and undid the work he had done, telling me to leave the shop because they don’t provide free labor. There are a thousand better ways to treat a client in this situation. I would probably have paid the amount if he had simply told me “I’m sorry we didn’t contact you with an estimate, but this is the regular fee” or if he had said “I’ll give you a discount this time, but next time you should know it’s this much”, or whatever else. Note: when I dropped off my bike, I left my phone number with him and asked him to let me know how much they would charge me beforehand. I asked them to replace a bolt from the integrated cockpit, which could require drilling it out and potentially re-bleeding my brakes if they had to remove the bolt from the inside of the cockpit. However, the mechanic didn’t replace the bolt, he just tightened my handlebars with the same bolt. Therefore, he was charging me for tightening a bolt. And I’d still need to bring the bike somewhere else to replace the bolt. When I said paying $20 for tightening a bolt seemed expensive, he completely removed my handlebars from the bike. I want to make it clear that it’s not about the $20. I was just surprised that (1) he hadn’t done the service I had asked for (replacing the bolt), and (2) was still charging me for it. If I thought that tightening the bolt was everything I needed, I’d have tightened it myself. But the bolt lost its tread and the handlebar is too loose with this bolt.
- TNtori nikkuOct 10, 20255.0Great staff, helped me out in a pinch when I was riding nearby and lost a screw holding up my fender. Thank you!! :-)
Frequently Asked Questions About Trek Bicycle Upper West Side 72nd St.
What products and services does Trek Bicycle Upper West Side 72nd St. offer?
The store offers the latest Trek and Bontrager bicycles and gear, bike repair and tune-ups for all brands, and electric bicycles.
Where is Trek Bicycle Upper West Side 72nd St. located?
It is located at 156 West 72nd Street, New York City, NY 10023, USA.
What are the store hours for Trek Bicycle Upper West Side 72nd St.?
The store is closed on Mondays. Tuesday through Friday, it is open from 11:00 AM to 6:00 PM. On Saturdays, it opens from 10:00 AM to 6:00 PM. Sundays, it operates from 12:00 PM to 5:00 PM.
How can I contact Trek Bicycle Upper West Side 72nd St.?
You can call them at +1 646-868-5354 or email upperwest72nd@trekbikes.com.
What payment methods are accepted at Trek Bicycle Upper West Side 72nd St.?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is Trek Bicycle Upper West Side 72nd St. wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Where can I find nearby places to eat or drink around Trek Bicycle Upper West Side 72nd St.?
Nearby you can visit Acker Wines for drinks, Seven Hills for Turkish cuisine, Dark Bullet Sake & Oyster Bar for Japanese seafood and tapas, Domino's Pizza for quick meals, and Dunkin' for coffee and snacks.
Are there any nearby fitness or wellness centers near Trek Bicycle Upper West Side 72nd St.?
Yes, nearby wellness places include Professional Physical Therapy, Premier Physical Therapy, Stunning bodywork spa, Celina Skin & Nail Care Salon, The Original Chinese Body Work spa, and Dakota Personal Training and Pilates gym.
What nearby entertainment options are available near Trek Bicycle Upper West Side 72nd St.?
You can enjoy live shows or comedy at the Triad Theater and browse books at Comic Strip Live West bookstore in the vicinity.
Can I shop for clothing or beauty services near Trek Bicycle Upper West Side 72nd St.?
Yes, nearby clothing stores include Le Petit Kids and New Balance. Beauty services are available at Issa Nail Salon, Victoria Strands hair salon, Four Seasons Spa, and Top Lashes Studio.