Business Details
About
Bicycle StoreBicycle Repair Shop
Trek Bicycle Upper East Side is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and everything you need for your next cycling adventure.
Location
Hours
Reviews
4.8
419 reviews
5 stars
388
4 stars
11
3 stars1
2 stars3
1 star
16
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff for being friendly, knowledgeable, and attentive, with many highlighting specific employees for their exceptional service.
Service Quality
Overall, the service quality was noted as prompt and efficient, with many customers expressing satisfaction with the repairs and maintenance performed on their bikes.
Customer Experience
While many reviews reflected positive experiences, there were instances of poor customer service, particularly regarding responsiveness and treatment of customers without Trek bikes.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, citing high costs for repairs and services, which led to mixed feelings about the value provided.
Product Quality
Customers appreciated the quality of the bikes and accessories offered, often mentioning their satisfaction with the products purchased.
- JBJordan BeiselSep 24, 20255.0Very quick and attentive service staff!
- BUBeatrix UeberheideSep 19, 20255.0Super friendly, knowledgeable and attentive staff. I felt the team genuinely cared about getting me a good set up. Dylan was incredibly helpful in advising me on what gearing and wheels would be best for my main use case and took the time to verify that the settings complied with UCI rules without me even asking for it. Dylan even patiently helped me to go over the many color combo choices of my project one bike. The team set the bike up exactly to my specifications and I rode out of the store feeling instantly 'at home' on my new ride. I can wholeheartedly recommend this store, if you are looking for a new bike or need help with your existing ride.
- HTHannah TopielSep 14, 20255.0Super helpful and patient staff. My 3 year old is so excited about his first bike! We have bought multiple bikes for my older kids there too, and really appreciate the trade-in credit.
- AWAsia WilliamsAug 16, 20255.0Quality. Good customer service.
- MKMichael KarelisAug 12, 20255.0Helpful staff, great bikes and the latest gear!
Frequently Asked Questions About Trek Bicycle Upper East Side
What products and services does Trek Bicycle Upper East Side offer?
Trek Bicycle Upper East Side offers the latest products from Trek and Bontrager, bike service and tune-ups for any brand, and all essentials for your cycling adventure.
Where is Trek Bicycle Upper East Side located?
It is located at 1690 2nd Avenue, New York City, NY 10128, United States.
What are the store hours for Trek Bicycle Upper East Side?
The store is open Monday to Friday from 11:00 AM to 6:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 5:00 PM.
How can I contact Trek Bicycle Upper East Side?
You can contact them at +1 212-722-2201 or email uppereastside@trekbikes.com.
What payment methods are accepted at Trek Bicycle Upper East Side?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find more information about Trek Bicycle Upper East Side online?
More information is available on their website at https://www.trekbikes.com/us/en_US/retail/upper_east_side/ and on their Facebook page.
Are there any martial arts clubs near Trek Bicycle Upper East Side?
Yes, nearby martial arts clubs include United Martial Arts Upper East Side NYC, United Tae Kwon Do Center, and Supreme Martial Arts.
What fitness options are available near Trek Bicycle Upper East Side?
Nearby fitness options include Clutch Athletes for physical and occupational therapy, Supreme Martial Arts gym, and Triaction Conditioning gym.
Are there any good sushi restaurants near Trek Bicycle Upper East Side?
Yes, you can find New Ichiro Sushi, Suki Ichiro Sushi, 88 Fusion, and Shoga Sushi & Oyster Bar close by for sushi and Japanese cuisine.
What can customers do nearby before or after visiting Trek Bicycle Upper East Side?
Customers can enjoy nearby restaurants like Cafe D'Alsace or Vietnaam, visit the historical landmark Corniche, or stop by a local pub such as The Gaf or Marty O'Brien's for refreshments.