Golden Nugget Lake Tahoe Hotel & Casino

Reviews

• AK

  Arwen Kuang

  5 days ago
  3.0
  Unfortunately, the soundproofing in the hotel was quite poor. I could clearly hear noise from the hallway and the neighboring rooms, which made it difficult to rest. In addition, there was noticeable wind noise coming from outside during the night, likely due to a gap under the door. I even had to place a towel at the bottom of the door to reduce the airflow. I tried calling the front desk around 10:15 pm to report these issues, but my call did not go through. I eventually had to walk down to the front desk in person. When I mentioned this to the staff, I was told that because they were busy, calls would not go through to the front desk, which was quite surprising as I have never experienced this at a hotel before.
• AS

  Amanda Simao

  Mar 11, 2026
  1.0
  We had a horrible experience at this hotel. The hotel mistakenly cancelled my room--that I had paid for--4 days before my trip. I did not request a cancellation and still have no idea how this happened. To re-instate the reservation, I had to be charged the same amount again. They informed me I would receive a refund in 3-7 business days from the initial payment. I did not receive a refund, nor any confirmation of a refund from the hotel. Upon reaching out to customer service again after the 7th business day, they couldn't find any note of a refund. I had to report the double charge to my bank as fraud. Now onto the actual stay...our room was disgustingly dirty. There was a thick layer of dust along every surface in the entire room. It looked like the room had not been cleaned in weeks. Every piece of bedding and every single towel was filled with static. After just sitting in the bed, you would get shocked by anything you touched. There are no outlets near the bed and very minimal outlets in the room at all. Our room was supposed to be directly across from the other room in our party, and instead it was down the hall. This was after several confirmations from the hotel that it would be directly across. When we booked this room, there was a special going on for a $25 food and beverage credit per room, with 25% off the bar at the hotel. We did not receive this credit, nor did we receive any discount at the hotel. This advertisement for the credit and discount was also a complete scam. Prior to this hotel switching from Hard Rock to the Golden Nugget, it was one of our favorite places to stay. After trying it out post-switch, we will never be staying here again.
• JL

  Justin Linares

  Mar 9, 2026
  1.0
  I had a truly disappointing experience staying at the Golden Nugget in Lake Tahoe during their Super Bowl viewing party. From the moment I arrived, I felt like I was treated as the opposite of a guest. The service was horrendous, and to make matters worse, my credit card was charged an additional $180 with a charge labeled simply “open” with no clear explanation. During the Super Bowl event, I was told I needed to spend $500 while attending, which I actually exceeded easily between the sportsbook, bar, and dining. However, the hotel does a very poor job explaining that the sportsbook, bar, and dining areas are all separate entities. When you walk past the hostess, the entire area appears to be one establishment, which makes it very misleading to guests. When I tried to explain this confusion, I was met with rude and dismissive remarks from Sienna, the general manager. Instead of listening or acknowledging that the layout and lack of clarification could be misleading, she acted like I was making excuses. The way I was treated made me feel more like I was being interrogated than like a paying guest who had already spent a lot of money there. I usually stay across the street at Bally’s Lake Tahoe Casino Resort and decided to give the Golden Nugget a try for the event. Unfortunately, it completely backfired. The rooms were also far worse in comparison, and the overall experience was extremely disappointing. After this stay, I will not be returning. There are far better options in Tahoe that actually treat their guests with respect.
• NB

  Nina Billostas

  Mar 9, 2026
  1.0
  Beware of the check in cut off time. They will cancel your reservation without notice if you missed the cut off time. And the funny part is, they won't mention this on your reservation. The rooms are old, things are falling apart, and they won't warn you about the AC in advance. They don't work. Save your money and book elsewhere. It is the most uncomfortable stay in a hotel I've ever experienced. And the staff are no help to the situation.
• KS

  Kayla Staudinger

  Mar 9, 2026
  1.0
  I would not stay at Golden Nugget Hotel & Casino again. Our reservation was mysteriously canceled without anyone notifying us. We only discovered it when we called about connecting our rooms. During that call, the staff member quietly changed my room from a king to two queens without explaining it, and I only realized after the confirmation email came through. My friend then had to email them multiple times just to fix the mistake. We were promised our rooms would at least be across from each other since they couldn’t be conjoined. That didn’t happen either. They ended up several doors apart. The room itself was just as bad. The AC doesn’t actually control the temperature, the window wouldn’t open, and the room was uncomfortably warm. I called for a fan and was told one would be brought up. It never arrived. Hours later I had to go down to the front desk and ask for one myself. The shower didn’t even work when we tried to use it. Someone did come fix it quickly, but that raises the question of whether anyone checks these rooms at all before guests arrive. There was also a loose screw sitting in the shower and a nail sticking out of the ceiling above it. Not exactly what you expect from a hotel charging these prices. The room was also dusty and didn’t appear properly cleaned. They also don’t offer daily housekeeping, which conveniently isn’t mentioned until after you’re already staying there. We were supposed to receive a $25 food credit and 25% off drinks, but we never got the voucher either. The entire experience felt disorganized, poorly maintained, and honestly pretty run down. If you’re visiting Lake Tahoe, skip this place and stay at Bally's Lake Tahoe Casino Resort instead. It’s much nicer and actually feels like a place that cares about its guests.

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