Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.3
421 reviews
5 stars
287
4 stars
59
3 stars
23
2 stars
18
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpful and knowledgeable staff, with specific mentions of employees providing excellent assistance and problem-solving.
Parking Issues
Several reviews highlighted difficulties with parking, noting that it can be hard to find a spot, especially during busy times.
Mixed Experiences
While many customers had positive experiences, some reported rude or unprofessional behavior from staff, leading to dissatisfaction.
Product Quality
Customers appreciated the high quality of gear available, although some found prices to be on the expensive side.
Store Layout
The store was described as spacious and well-organized, but some customers felt it lacked a sufficient selection of certain items.
- AMAnna MartinezNov 7, 20255.0Tim in the shoe department was great!
- MDMurray Van DykeSep 27, 20255.0Sales people who drop everything to help? Who are knowledgeable, willing to look for what you want, share their honest assessment of the products based on their own experiences and are genuinely sad when they don't have what you are looking for. I had forgotten what a really human pleasure it is to shop at REI. And I get a percentage back?
- CSCorrey SimmonsAug 7, 20255.0We were on vacation and wanted to get new backpacks and hiking boots. We got very helpful advice from both departments, and our cashier took our shoe boxes to recycle, since we don't have a way to do so, out here. Very good experience for us!
- TSTaylor SkeltonJul 11, 20251.0Beware: very little parking. Couldn’t find a parking spot so we could go inside… awful location. Did see the Public parking lot around the corner (not sure if you had to pay) but we had our overland trailer and couldn’t fit.
- LWLeavemebe Why?Jul 11, 20251.0I stopped going there for a while and forgot why but today I decided to go and was quickly reminded why I stopped going. I basically stood at the register with my dik in my hands as people passed me while I stood like an idiot at the register. Back to online shopping.
Frequently Asked Questions About REI
What types of outdoor gear and brands does REI offer?
REI offers a wide selection of outdoor gear including award-winning REI brand gear and clothing, as well as products from well-known brands such as The North Face, Patagonia, GoPro, Thule, and Osprey.
What are the store hours for REI in Santa Fe?
REI is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 10:00 AM to 6:00 PM. Note that the store is closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025).
Does REI offer curbside pickup or delivery services?
REI offers curbside pickup service but does not provide delivery options.
What payment options are accepted at REI?
REI accepts multiple payment methods including American Express, Discover, Mastercard, Visa, PayPal, Apple Pay, Android Pay, as well as cash.
Is REI accessible for customers with disabilities?
Yes, REI has wheelchair accessible entrances and parking, making it accessible to customers with disabilities.
Does REI provide any onsite services or bicycle repair?
Yes, REI offers onsite services including bicycle repair to support customer needs.
What notable stores or shops are located near REI in Santa Fe?
Nearby shopping options include New Balance and Daniella Clothing.Jewelry.Accessories for clothing, Chacos and Saucony for shoes, and Ark Books and The Ark Bookstore for book and comic enthusiasts.
Are there dining options near REI for customers to try before or after shopping?
Yes, nearby dining options include La Lecheria (ice cream, American restaurant, smoothie bar), Flying Star Café (diner), The crepe house (coffee shop), and Restoration Pizza Santa Fe (pizza restaurant).
What outdoor or tour activities are available near REI in Santa Fe?
Customers interested in outdoor adventures can check out Santa Fe Jeep Tours or UNCHARTED for guided tours and travel services in the area.
How can I get updates or connect with REI on social media?
REI maintains an active social presence on Facebook at REISantaFe, Instagram with the handle @rei, and Twitter as @REI, where you can get updates and connect.