Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
885 reviews
5 stars
653
4 stars
116
3 stars
24
2 stars
28
1 star
64
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of individual employees who provided exceptional service.
Customer Service Issues
Several reviews highlighted inconsistent customer service experiences, particularly in the shoe department, where some customers felt ignored or received poor treatment.
Store Layout Concerns
Customers expressed dissatisfaction with the store's layout, describing it as confusing and crowded, which detracted from their shopping experience.
Product Quality and Selection
While many customers appreciated the wide selection of high-quality outdoor gear, some noted that prices were high and that certain items were out of stock.
Negative Experiences
A few reviews mentioned feelings of discomfort or discrimination based on race or body type, impacting their overall shopping experience.
- DDDRUNov 15, 20255.0Friendly employees at REI.
- AAAndresOct 19, 20255.0The staff was very helpful!
- LLLuceroSep 27, 20251.0Catie is very discriminatory against larger Hispanic customers. Would not give me a refund but have my wife (Caucasian ) the refund after she called and spoke with her. Was very rude, scolded associates in front of customers and when told have a nice evening she turned her back. Will not recommend REI to anyone after this incident
- JMJanie MurphySep 22, 20255.0Scored two pairs of hiking shoes and some shorts without having to scramble.
- QAQuinn AbfaltererSep 9, 20251.0Crazy that you need photo ID to use member benefits. Went to get something and gave phone number and name but were not allowed to use credit because account is under partner's name, even when same last name. Like every member of a family needs an account? Is a scam and unacceptable for a brand that markets itself as down to earth to act this way. Will not spend there ever again and hope all REIs are not as unpleasant.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers quality outdoor gear and designs its own line of award-winning REI brand gear and clothing suitable for beginners and seasoned outdoor enthusiasts.
Does REI provide curbside pickup services?
Yes, REI offers curbside pickup for customer convenience.
What are the usual opening hours for REI in Albuquerque?
REI in Albuquerque is open from 10:00 AM to 9:00 PM Monday through Friday, 9:00 AM to 7:00 PM on Saturdays, and 10:00 AM to 6:00 PM on Sundays.
Is REI open on major holidays?
REI in Albuquerque is closed on major holidays such as November 27, November 28, and December 25, 2025.
What payment options does REI accept?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Where is REI located in Albuquerque?
REI is located at 1550 Mercantile Ave NE, Albuquerque, NM 87107, USA.
Which popular outdoor and sports brands can I find at REI?
REI carries popular brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are some nearby shoe stores around REI?
Nearby shoe stores include Chacos and Saucony, which customers might visit for additional footwear options outside of REI's selection.
Are there any nearby hotels or places to stay close to REI in Albuquerque?
Yes, nearby accommodations include BLU Beach Bar & Grill, InTown Suites, Spark by Hilton Albuquerque North I-25, and Best Western Plus Executive Suites, convenient for visitors who want to stay close to REI.
What nearby facilities can assist with transportation or vehicle rentals near REI?
Customers can access Enterprise Rent-A-Car and I-25 Albuquerque professional services nearby, making it easy to rent vehicles or manage transportation while visiting REI.