REI

4.5
473 reviews
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Business Details

501 Rte 73 South, Marlton, NJ
08053, United States
(856) 810-1938
https://www.rei.com/stores/marlton.html
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About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
501 Rte 73 South, Marlton, NJ
08053, United States

Hours

Reviews

4.5
473 reviews
5 stars
364
4 stars
55
3 stars
20
2 stars
8
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customer service experiences varied widely; while many praised the staff for being friendly and knowledgeable, others reported instances of rudeness and pushiness.

Staff Knowledge

Many customers highlighted the staff's expertise and helpfulness, particularly in assisting with product selection and outdoor activities.

Store Environment

The store was generally described as well-organized with a good selection of outdoor gear, though some customers felt overwhelmed by the level of staff interaction.

Pricing Concerns

Several reviews mentioned that prices were perceived as high, leading to dissatisfaction among some customers.

Inconsistent Experiences

While many had positive experiences, there were notable complaints about specific staff interactions and service quality, indicating inconsistency in customer experiences.
  • BB
    Bianca Baez
    1 day ago
    1.0
    if i could give zero i would D very racist experience we ( my partner and i - both african americans) were followed around the store and stopped by employees every 5 minutes while shopping . even followed to the dressing room and had somebody attempt to look under the stall- it was clear they thought we were stealing. also another location we went to had a no discrimination sign up but this location did not . clearly they do not value all of their customers
  • HK
    Hung Kim
    Sep 19, 2025
    5.0
    Ben and Julie’s team service is world class and the finest. Their team provided excellent services for my Trek bike that Trek couldn’t provide. Very beautiful hearts with the best expertise and passion for customers! Highly recommended! Thank you REI!
  • MD
    M D
    Sep 14, 2025
    5.0
    Staff was awesome! It was new gear day for me. Had tons of questions and everyone was so helpful.
  • FW
    Felix Wu
    Aug 30, 2025
    5.0
    This REI is the best. And I’ve been going to all the REIs across the country in Washington, California, etc. Amazing customer service. I mentioned to Peter at the front desk that I had just made a bunch of purchases a few weeks ago and missed the Labor Day sale and he let me know that he could give me a refund if it was within 14 days. Also the guy at the shoe area and I had a long chat about our experience with altras and got tips nobody else at other REIs told me. Never thought I would enjoy coming to this REI the most. Y’all rock!
  • MM
    mrmpalex
    Aug 28, 2025
    3.0
    Just ok very average experience in a camping shop
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Frequently Asked Questions About REI

What types of products does REI in Marlton offer?

REI offers a wide range of outdoor gear, clothing, and equipment for activities such as camping, biking, skiing, and rock climbing. They also carry popular brands like The North Face, Patagonia, and Columbia.

What are the store hours for REI in Marlton?

REI is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.