Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.6
442 reviews
5 stars
348
4 stars
59
3 stars
11
2 stars
10
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees going above and beyond to assist.
Product Selection
The store offers a wide variety of high-quality outdoor gear and clothing, although some customers noted issues with low selection in specific categories.
Store Experience
Many reviews highlighted a positive shopping atmosphere, though some customers expressed frustration with store policies, such as the no-bag policy and fitting room accessibility.
Returns and Exchanges
While some customers had positive experiences with returns, others reported dissatisfaction with the handling of returns and exchanges, indicating inconsistency in service.
Pricing
Customers noted that while the quality of products is high, prices can be on the higher side, leading to mixed feelings about value.
- KSKelly Stocker4 days ago5.0We love spending time in the outdoors so we frequent REI. Not the cheapest prices, but fair for the quality gear they sell, plus they frequently have sales. Clothes & gear I get from REI tends to last me a long time, making it worth the price. I especially like that I can try on clothes instead of ordering online & hoping I order the right sizes. Plus their return policy is more than reasonable.
- FRFrancesca Rose5 days ago5.0For your bike and ebike needs see MIKE the BIKE mechanic at REI North Hills! Even if you didn't buy your bike there, they will service your bike with the best customer service and expertise. I got my annual ebike tuneup there, brake adjustments, and most recently, I had a flat tire, and they fixed it fast and I was back on my bike. Mel is also a mechanic there, and every time I go there, I learn more and more about my bike. I'm so grateful!
- MBMaddie BuisOct 24, 20255.0Cam was so helpful and patient while I picked out a sleeping pad and helped me get the best value for what I want to spend! Everyone here is awesome
- SSSteven StrykerAug 25, 20253.0I went in to look at, try on and buy a garmin fenix 8 watch. I was able to find the watch display. (very small tucked under the stairs) You can't even pick up the watch from the display. The cage under the display was completely empty. This particular watch had its price written on a tiny chalkboard that looked like it had been erased a bunch. Also the price was the highest I had seen anywhere. The little chalkboard thing didn't sit well with me. Also looked at some rain jackets. Also very high-end. Nice stuff but out of my budget for my use.
- JHJames HuckeJul 30, 20255.0Great customer experience at REI in North Hills Raleigh. My recent experiences have been great. Today Tyler and Mike were very helpful. I had a return and purchased new cycling shoes.
Frequently Asked Questions About REI
What are REI Raleigh's regular store hours?
REI Raleigh is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does REI offer a satisfaction guarantee on its products?
Yes, REI stands behind all its products with a 100% satisfaction guarantee.
Which outdoor brands are available at REI Raleigh?
REI Raleigh carries brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What payment options can I use at REI Raleigh?
REI accepts AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, DISCOVER, MASTERCARD, PAYPAL, and VISA.
Is REI Raleigh wheelchair accessible?
Yes, REI Raleigh has wheelchair accessible entrances and parking.
Does REI Raleigh provide in-store shopping and onsite services?
Yes, REI offers in-store shopping and onsite services at their Raleigh location.
Where is REI Raleigh located?
REI Raleigh is located at 4291 The Circle At North Hills, Raleigh, NC 27609, USA.
What popular restaurants are nearby REI Raleigh?
Nearby restaurants include Pieology Pizzeria, Fox & Hound, Chick-fil-A, Ben & Jerry's, Starbucks, Coquette Brasserie, and Firebirds Wood Fired Grill. These spots are great for grabbing a meal before or after your visit to REI.
What shopping centers and stores are close to REI Raleigh?
REI is near North Hills Shopping Center and North Hills, which have various stores including Chacos, EVEREVE, Tecovas, Monkee's of Raleigh, Warby Parker, Sunglass Hut, Fink's Jewelers, Serotta's of North Hills, and others for a full shopping experience.
Are there outdoor recreational spots near REI Raleigh where I can try out gear?
Yes, Ironwood Trail and North Hills Astroturf Playspace are nearby outdoor spots suitable for hiking and play, perfect for testing outdoor gear from REI.