Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.5
462 reviews
5 stars
354
4 stars
60
3 stars
14
2 stars
9
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, although some reported negative experiences with rudeness and lack of assistance.
Product Quality
Customers appreciate the high quality of outdoor gear and clothing, though some feel the selection is limited and prices are high.
Return Policy
While some customers value the generous return policy, others expressed frustration with inconsistent enforcement and negative experiences during returns.
Store Environment
The store is generally described as clean and well-organized, but some customers noted issues with staff hovering or being unhelpful.
Expertise
Several reviews highlighted the staff's expertise in outdoor gear, with specific employees receiving commendations for their assistance.
- JJJoe4 days ago5.0Amerphil was incredible! I am heading to freezing weather for outward bound and he made my life easy. People like him are the reason I buy gear at rei.
- MPMr. PeteNov 8, 20255.0We came to REI to simply replace a part on the bike, which had broken. Kayla took on the project from top to bottom, adjusting everything from brakes to pedals and finished by replacing the necessary part and adjusting the stem and handlebars to perfection all of this between 730 and eight closing hours. She did an exceptional job and we will return to REI for all of our biking needs in the future.
- KAKevin AcheOct 27, 20255.0I brought my son’s bike in looking for a replacement front axle nut. The team was incredibly friendly, from being greeted at the door to the bike team taking the time to fix a five year old’s bike. Thank you REI team
- AFAmerica FirstOct 15, 20251.0REI refuses to embrace the future of backpacking and hiking which is ultra lite. Everything they carry is out dated heavy equipment not worth buying. I would never buy a pack, tent, or sleeping bag from them. Something are ok sleeping pad cook kit but nothing else. I highly recommend Garage grown gear for your backpack needs they actually know what’s going on
- DHDaniel HambySep 10, 20251.0Tried to make a return. Apparently the item was unreturnable, which is fine. No big deal. But just out of the gate they were very rude about it. It was straight accusatory with a “you should’ve known better” attitude. Customer Service is not a high priority at this location.
Frequently Asked Questions About REI
What is the satisfaction guarantee policy at REI Pineville?
REI Pineville stands behind all its products with a 100% satisfaction guarantee, ensuring customers are happy with their outdoor gear and clothing purchases.
What outdoor gear brands are available at REI Pineville?
REI Pineville offers products from top outdoor brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Does REI Pineville offer curbside pickup service?
Yes, REI Pineville provides curbside pickup service for customer convenience.
What are the store hours for REI Pineville?
REI Pineville is open Monday through Friday from 9:30 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is REI located in Pineville?
REI is located at 11067 Carolina Place Parkway, Pineville, NC 28134, USA.
What payment options does REI Pineville accept?
REI Pineville accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa for payment.
Is parking available at REI Pineville?
Yes, REI Pineville provides free onsite parking, including wheelchair-accessible parking spaces.
Are there any nearby dining options where I can eat before or after shopping at REI Pineville?
Yes, nearby dining options include Dave & Buster's, Popeyes Louisiana Kitchen, Charleys Philly Steaks, Harper's Restaurant, and Starbucks where you can enjoy a meal or coffee before or after shopping at REI.
What nearby stores can I visit for additional outdoor and sporting goods while at REI Pineville?
Nearby you can visit stores like Saucony for shoes, Pro Image Sports for sporting goods and clothing, and Foot Locker for sportswear and shoes.
Are there family-friendly places near REI Pineville to visit during a shopping trip?
Yes, nearby family-friendly places include The Children's Place for kids' clothing, Gymboree, and a local Play Area playground in the Carolina Place Mall for children to enjoy.