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The front of the REI store in Greensboro, North Carolina
Brand Certified

REI

4.4
(460 reviews)

Business Details

(336) 323-3117
https://www.rei.com/stores/greensboro.html

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
3334 West Friendly Ave, Greensboro, NC
27410, United States

Hours

Reviews

4.4
460 reviews
5 stars
333
4 stars
58
3 stars
17
2 stars
9
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, providing excellent assistance in finding the right gear.

Product Selection

While the store offers a wide range of high-quality outdoor products, some customers noted limited inventory and specific items being out of stock.

Sales Pressure

Several reviews mentioned aggressive sales tactics, with some customers feeling pressured to purchase memberships or products.

Store Experience

The store environment was generally described as clean and well-organized, although some customers reported negative experiences related to staff behavior.

Pricing Concerns

Customers frequently commented on the high prices of products, indicating that while the quality is good, affordability is a concern.
  • MW
    Mitch Wilkes
    today
    1.0
    One of the worst shopping experiences of my life. From the beginning I was heavily pushed into a membership I didn’t want. After going to checkout and saying I’m not getting a membership he proceeded to guilt trip me and give the “points” to the woman behind me which took extra time as I’m trying to just buy $400 worth of stuff. Clearly they’re paying commissions to employees for these memberships but I promise I will never come back.
  • MM
    Matt Milliner
    Jan 30, 2026
    1.0
    Most aggressive sales staff I think I've ever interacted with at an outdoors store. I don't want a membership card, just let me pay and go home man, damn. It's clear the managers are pushing hard for this. Unpleasant.
  • LW
    loren wesley
    Jan 16, 2026
    5.0
    If you bike, hike, climb or camp then this is your mecca! Top quality products for serious people that are serious about their activities.
  • KE
    Kelly Evans
    Nov 23, 2025
    5.0
    Honest information shared by Andrew in the shoe department. I am so grateful for the foot measurement as well the explanation for sizing options in shoes. Great feedback regarding pros and cons on brands based on foot condition and needs. Thank you to Crystal as well for her insights into the footwear options.
  • PQ
    Patrick Quinn
    Oct 22, 2025
    5.0
    The employees here are SO nice and helpful!! Ashley (I think was her name) got me fitted for a backpack and provided so much helpful information and many tips for my first trip, including a great trek for a beginner. The tall guy with black hair at the register was also very cool and told me about a few more places to try. This is a great store for a beginner to ask questions and get help finding the perfect gear!

Frequently Asked Questions About REI

What types of products and activities does REI focus on?

REI specializes in quality outdoor gear and clothing for activities such as camping, biking, skiing, rock climbing, and outdoor adventures, catering to both beginners and seasoned pros.

What is REI's satisfaction guarantee policy?

REI stands behind all its products with a 100% satisfaction guarantee, ensuring customer confidence in their purchases.

Brand Certified Facts from REI

This information is certified by REI and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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