REI

4.4
455 reviews
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Business Details

3334 West Friendly Ave, Greensboro, NC
27410, United States
(336) 323-3117
https://www.rei.com/stores/greensboro.html
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About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
3334 West Friendly Ave, Greensboro, NC
27410, United States

Hours

Reviews

4.4
455 reviews
5 stars
331
4 stars
57
3 stars
17
2 stars
9
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, often going above and beyond to assist.

Product Selection

While the store offers a wide range of high-quality outdoor gear, some customers noted limited inventory and specific product availability issues.

Store Experience

The store is generally well-organized and clean, providing a pleasant shopping environment, although some customers reported feeling pressured or uncomfortable due to staff behavior.

Pricing

Customers frequently mentioned that while the products are of high quality, they are also considered expensive, which may limit accessibility for some.

Inclusivity Concerns

Several reviews highlighted issues with perceived discrimination and a lack of inclusivity, particularly regarding service to minority customers and the availability of plus-size clothing.
  • KE
    Kelly Evans
    1 day ago
    5.0
    Honest information shared by Andrew in the shoe department. I am so grateful for the foot measurement as well the explanation for sizing options in shoes. Great feedback regarding pros and cons on brands based on foot condition and needs. Thank you to Crystal as well for her insights into the footwear options.
  • PQ
    Patrick Quinn
    Oct 22, 2025
    5.0
    The employees here are SO nice and helpful!! Ashley (I think was her name) got me fitted for a backpack and provided so much helpful information and many tips for my first trip, including a great trek for a beginner. The tall guy with black hair at the register was also very cool and told me about a few more places to try. This is a great store for a beginner to ask questions and get help finding the perfect gear!
  • JR
    Jacob Rosenfeld
    Oct 1, 2025
    5.0
    I always have great experiences here, but today especially stood out. Rolland helped me find a great pair of hiking boots! He is extremely knowledgeable, pleasant, funny, and most importantly, made sure I left with the correct boots for me. I learned a lot and can’t recommend his assistance enough. Thank you!
  • ES
    Elizabeth Southern
    Sep 28, 2025
    5.0
    Fantastic service from Andrew in the hiking shoes department. He was patient and knowledgeable as I tried on several pairs/sizes before I found the ones I wanted.
  • KG
    Ken Gentry
    Sep 9, 2025
    5.0
    Great staff! Always get great help finding running shoes. Downstairs rearranged a little bit for the better.
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Frequently Asked Questions About REI

What types of products and activities does REI focus on?

REI specializes in quality outdoor gear and clothing for activities such as camping, biking, skiing, rock climbing, and outdoor adventures, catering to both beginners and seasoned pros.

What is REI's satisfaction guarantee policy?

REI stands behind all its products with a 100% satisfaction guarantee, ensuring customer confidence in their purchases.