At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Many customers praised the staff for being friendly, helpful, and knowledgeable, providing excellent assistance in finding the right gear.
Product Selection
While the store offers a wide range of high-quality outdoor products, some customers noted limited inventory and specific items being out of stock.
Sales Pressure
Several reviews mentioned aggressive sales tactics, with some customers feeling pressured to purchase memberships or products.
Store Experience
The store environment was generally described as clean and well-organized, although some customers reported negative experiences related to staff behavior.
Pricing Concerns
Customers frequently commented on the high prices of products, indicating that while the quality is good, affordability is a concern.
MW
Mitch Wilkes
today
1.0
One of the worst shopping experiences of my life. From the beginning I was heavily pushed into a membership I didn’t want. After going to checkout and saying I’m not getting a membership he proceeded to guilt trip me and give the “points” to the woman behind me which took extra time as I’m trying to just buy $400 worth of stuff. Clearly they’re paying commissions to employees for these memberships but I promise I will never come back.
MM
Matt Milliner
Jan 30, 2026
1.0
Most aggressive sales staff I think I've ever interacted with at an outdoors store.
I don't want a membership card, just let me pay and go home man, damn. It's clear the managers are pushing hard for this. Unpleasant.
LW
loren wesley
Jan 16, 2026
5.0
If you bike, hike, climb or camp then this is your mecca! Top quality products for serious people that are serious about their activities.
KE
Kelly Evans
Nov 23, 2025
5.0
Honest information shared by Andrew in the shoe department. I am so grateful for the foot measurement as well the explanation for sizing options in shoes. Great feedback regarding pros and cons on brands based on foot condition and needs. Thank you to Crystal as well for her insights into the footwear options.
PQ
Patrick Quinn
Oct 22, 2025
5.0
The employees here are SO nice and helpful!! Ashley (I think was her name) got me fitted for a backpack and provided so much helpful information and many tips for my first trip, including a great trek for a beginner. The tall guy with black hair at the register was also very cool and told me about a few more places to try. This is a great store for a beginner to ask questions and get help finding the perfect gear!
What types of products and activities does REI focus on?
REI specializes in quality outdoor gear and clothing for activities such as camping, biking, skiing, rock climbing, and outdoor adventures, catering to both beginners and seasoned pros.
What is REI's satisfaction guarantee policy?
REI stands behind all its products with a 100% satisfaction guarantee, ensuring customer confidence in their purchases.
What are the REI Greensboro store's opening hours?
REI Greensboro is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does REI offer curbside pickup service?
Yes, REI offers curbside pickup services for customer convenience.
What payment methods does REI accept?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is REI accessible for customers with disabilities?
Yes, REI has wheelchair accessible entrances and wheelchair accessible parking.
Does REI provide onsite parking and is it free?
REI offers onsite parking that is free for customers.
Which popular clothing stores are located near REI?
Near REI, customers can find clothing stores such as Carhartt, Cacique, Dry Goods at Friendly Center, Lane Bryant, Madewell, and Valisa.
What food and drink options are available near REI for a snack or meal?
Customers visiting REI can enjoy nearby food options including Nothing Bundt Cakes bakery, Clean Juice smoothie and health food bar, and Fleming’s Prime Steakhouse & Wine Bar.
Are there any fitness or wellness facilities nearby REI?
Yes, StretchLab gym and Sun Tan City beauty and spa tanning salon are nearby for fitness and wellness needs.
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