REI

4.4
456 reviews
The front of the REI store in Greensboro, North Carolina
Get DirectionsCallWebsite

Business Details

3334 West Friendly Ave, Greensboro, NC
27410, United States
(336) 323-3117
https://www.rei.com/stores/greensboro.html
GoogleFacebookInstagramTwitter

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

REI
3334 West Friendly Ave, Greensboro, NC
27410, United States

Hours

Reviews

4.4
456 reviews
5 stars
332
4 stars
57
3 stars
17
2 stars
9
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful in assisting with product selection and fitting.

Product Availability

Several reviews noted limited inventory for specific items, particularly in women's sizes and snow gear, leading to disappointment.

Store Experience

Customers appreciated the store's cleanliness and organization, but some expressed frustration with the pressure from staff or feeling unwelcome.

Pricing

While many acknowledged the high quality of products, several reviews mentioned that prices are on the higher side, making it less accessible for some customers.

Inclusivity Concerns

A few reviews highlighted issues with perceived discrimination and a lack of size inclusivity in women's clothing options.
  • KE
    Kelly Evans
    Nov 23, 2025
    5.0
    Honest information shared by Andrew in the shoe department. I am so grateful for the foot measurement as well the explanation for sizing options in shoes. Great feedback regarding pros and cons on brands based on foot condition and needs. Thank you to Crystal as well for her insights into the footwear options.
  • PQ
    Patrick Quinn
    Oct 22, 2025
    5.0
    The employees here are SO nice and helpful!! Ashley (I think was her name) got me fitted for a backpack and provided so much helpful information and many tips for my first trip, including a great trek for a beginner. The tall guy with black hair at the register was also very cool and told me about a few more places to try. This is a great store for a beginner to ask questions and get help finding the perfect gear!
  • JR
    Jacob Rosenfeld
    Oct 1, 2025
    5.0
    I always have great experiences here, but today especially stood out. Rolland helped me find a great pair of hiking boots! He is extremely knowledgeable, pleasant, funny, and most importantly, made sure I left with the correct boots for me. I learned a lot and can’t recommend his assistance enough. Thank you!
  • ES
    Elizabeth Southern
    Sep 28, 2025
    5.0
    Fantastic service from Andrew in the hiking shoes department. He was patient and knowledgeable as I tried on several pairs/sizes before I found the ones I wanted.
  • KG
    Ken Gentry
    Sep 9, 2025
    5.0
    Great staff! Always get great help finding running shoes. Downstairs rearranged a little bit for the better.
Read more reviews on Google

Frequently Asked Questions About REI

What types of products and activities does REI focus on?

REI specializes in quality outdoor gear and clothing for activities such as camping, biking, skiing, rock climbing, and outdoor adventures, catering to both beginners and seasoned pros.

What is REI's satisfaction guarantee policy?

REI stands behind all its products with a 100% satisfaction guarantee, ensuring customer confidence in their purchases.