At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, although there were some negative experiences reported.
Store Cleanliness
Many reviews highlighted the store's cleanliness and organization, contributing to a positive shopping experience.
Product Selection
Customers appreciated the variety of outdoor gear available, though some noted that prices were high and selection could be limited at times.
Negative Experiences
A few customers reported poor experiences, particularly regarding returns and customer service interactions that felt uncomfortable or unwelcoming.
TT
Tinyadventures32
Jan 14, 2026
5.0
Great customer service. Clean store.
ZC
Zach Carter
Nov 24, 2025
5.0
Wonderful staff, very clean, and well organized store
DH
Daniel H
Sep 30, 2025
5.0
Great staff and good selection
SL
Susan Lebowitz
Sep 13, 2025
5.0
Excellent shopping experience buying new hiking boots. Maddie was knowledgeable, proactive, and patient in helping me in finding the right pair of boots and some new socks. She also informed me that, as a Member, I could trade-in my old pair of boots which gave me $30 to spend on the new ones.