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The front of the REI store in Durham, North Carolina
Brand Certified

REI

4.4
(413 reviews)

Business Details

(919) 806-3442
https://www.rei.com/stores/durham.html

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
6911 Fayetteville Rd, Durham, NC
27713, United States

Hours

Reviews

4.4
413 reviews
5 stars
297
4 stars
66
3 stars
11
2 stars
12
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, although there were some negative experiences reported.

Store Cleanliness

Many reviews highlighted the store's cleanliness and organization, contributing to a positive shopping experience.

Product Selection

Customers appreciated the variety of outdoor gear available, though some noted that prices were high and selection could be limited at times.

Negative Experiences

A few customers reported poor experiences, particularly regarding returns and customer service interactions that felt uncomfortable or unwelcoming.
  • TT
    Tinyadventures32
    Jan 14, 2026
    5.0
    Great customer service. Clean store.
  • ZC
    Zach Carter
    Nov 24, 2025
    5.0
    Wonderful staff, very clean, and well organized store
  • DH
    Daniel H
    Sep 30, 2025
    5.0
    Great staff and good selection
  • SL
    Susan Lebowitz
    Sep 13, 2025
    5.0
    Excellent shopping experience buying new hiking boots. Maddie was knowledgeable, proactive, and patient in helping me in finding the right pair of boots and some new socks. She also informed me that, as a Member, I could trade-in my old pair of boots which gave me $30 to spend on the new ones.

Brand Certified Facts from REI

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Certified March 01, 2026Yext Knowledge Graph
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