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The front of the REI store in Charlotte, North Carolina
Brand Certified

REI

4.7
(539 reviews)

Business Details

(704) 921-0320
https://www.rei.com/stores/charlotte.html

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
9755 Northlake Centre Pky, Charlotte, NC
28216, United States

Hours

Reviews

4.7
539 reviews
5 stars
451
4 stars
46
3 stars
16
2 stars
5
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently described as friendly, knowledgeable, and helpful, providing excellent customer experiences.

Product Selection

The store offers a wide variety of outdoor gear and apparel, with many customers praising the selection.

Expertise

Employees demonstrate strong product knowledge, particularly in footwear and biking, enhancing the shopping experience.

Mixed Experiences

While many reviews are positive, some customers reported issues with service delays and product quality concerns.
  • BB
    Bkxy
    Jan 30, 2026
    5.0
    Good selection of climbing gear. 👌
  • NF
    N Fer
    Jan 2, 2026
    5.0
    Helpful staff and a great selection of outdoor gear
  • EE
    Elizabeth
    Dec 28, 2025
    5.0
    This was my first time, at REI awesome place. I think the guy name was Saul ? that helped us back in the shoe department. He was very awesome.he took the time to share and teach about the shoes that I was looking for, this guy was very helpful from beginning to end also, he had to go help someone else But he sent someone to help us if needed, thank you so much.That was very considerate, he also shared with us regarding the membership.
  • RW
    Ray Worthy
    Nov 24, 2025
    5.0
    Never knew this place existed till my wife googled it and found it very similar to a Dick's Sporting goods store, but a lot larger and has more personalized items like Rock, climbing and other outdoor sports. Has plenty of clothing items from children to adults. Also has all kinds of dehydrated food for camping.
  • WH
    Ward Halverson
    Nov 7, 2025
    5.0
    Best outdoor store since the dawn of time! Absolutely everyone friendly and kind, exchanged a loved (but ripping) jacket for the full amount and didn't take it off that day until bedtime. REI - unlike a lot of modern customer care operations - gets it.

Brand Certified Facts from REI

This information is certified by REI and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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