Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.7
540 reviews
5 stars
452
4 stars
46
3 stars
16
2 stars5
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff are consistently described as friendly, helpful, and knowledgeable, providing excellent customer service across various departments.
Product Selection
The store offers a wide variety of outdoor gear and apparel, with many customers praising the extensive selection available.
Expertise
Employees demonstrate a high level of expertise, particularly in the shoe and bike departments, helping customers find the right products for their needs.
Mixed Experiences
While many reviews highlight positive experiences, some customers reported issues with service delays and product quality concerns.
- NFN FerJan 2, 20265.0Helpful staff and a great selection of outdoor gear
- EEElizabethDec 28, 20255.0This was my first time, at REI awesome place. I think the guy name was Saul ? that helped us back in the shoe department. He was very awesome.he took the time to share and teach about the shoes that I was looking for, this guy was very helpful from beginning to end also, he had to go help someone else But he sent someone to help us if needed, thank you so much.That was very considerate, he also shared with us regarding the membership.
- RWRay WorthyNov 24, 20255.0Never knew this place existed till my wife googled it and found it very similar to a Dick's Sporting goods store, but a lot larger and has more personalized items like Rock, climbing and other outdoor sports. Has plenty of clothing items from children to adults. Also has all kinds of dehydrated food for camping.
- WHWard HalversonNov 7, 20255.0Best outdoor store since the dawn of time! Absolutely everyone friendly and kind, exchanged a loved (but ripping) jacket for the full amount and didn't take it off that day until bedtime. REI - unlike a lot of modern customer care operations - gets it.
- DPDemian PearceNov 2, 20255.0Whoever the guy in shoes is that is helping people with sizing and fit and recommendations, TODAY is Sunday 11/2 and it’s 3:57 so he’s the only one back there….grayish hair and beard……THATS THE EPITOMY OF CUSTOMER SERVICE…..you want this dude helping you…speaks highly of the experience at this store.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI in Charlotte offer?
REI offers a variety of quality outdoor gear and clothing, including their own award-winning REI brand as well as brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Does REI Charlotte provide any pickup or delivery services?
Yes, REI Charlotte offers curbside pickup for customer convenience.
What are the store hours for REI Charlotte?
REI Charlotte is open Monday through Friday from 9:30 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is REI Charlotte located?
REI Charlotte is located at 9755 Northlake Centre Parkway, Charlotte, NC 28216, USA.
What payment options are accepted at REI Charlotte?
REI Charlotte accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Does REI Charlotte have an app for mobile shopping?
Yes, REI offers mobile apps available on both Android and iOS platforms to facilitate shopping and exploring their products.
Are there any popular shoe stores near REI Charlotte?
Yes, nearby shoe stores include Chacos and Saucony, which customers might visit to compare outdoor footwear options when shopping at REI.
What dining options are available close to REI Charlotte?
Nearby dining options include Five Guys for burgers, CAVA for Mediterranean cuisine, Menchie's Frozen Yogurt for desserts, Edomae Sushi and Hibachi Grill for sushi, Chipotle Mexican Grill for Mexican food, Firenza Pizza for pizza, and East Coast Wings + Grill for bar and grill fare.
Are there any health and wellness services near REI Charlotte?
Yes, nearby health and wellness services include Removery (a medical spa specializing in tattoo removal), America's Best Contacts & Eyeglasses optometrist, Signature Nail & Spa, and The Vitamin Shoppe for supplements and health foods.
Can customers find related outdoor and sporting goods stores near REI Charlotte?
REI Charlotte is itself an outdoor gear and sporting goods store, and nearby you can also find related stores such as Chacos and Saucony for footwear and other specialty shops in the area to complement your outdoor activities.