Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.7
535 reviews
5 stars
447
4 stars
46
3 stars
16
2 stars5
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members are frequently praised for their exceptional customer service, being knowledgeable, friendly, and attentive to customer needs.
Product Knowledge
Employees demonstrate a high level of expertise in their respective departments, providing valuable recommendations and insights to customers.
Store Environment
The store is noted for being clean, organized, and well-stocked, contributing to a pleasant shopping experience.
Bike Repair Services
The bike shop receives positive feedback for quick and efficient service, with staff being described as professional and competent.
Mixed Experiences
While many customers report positive experiences, there are some complaints regarding inconsistent service and product quality.
- WHWard HalversonNov 7, 20255.0Best outdoor store since the dawn of time! Absolutely everyone friendly and kind, exchanged a loved (but ripping) jacket for the full amount and didn't take it off that day until bedtime. REI - unlike a lot of modern customer care operations - gets it.
- DPDemian PearceNov 2, 20255.0Whoever the guy in shoes is that is helping people with sizing and fit and recommendations, TODAY is Sunday 11/2 and it’s 3:57 so he’s the only one back there….grayish hair and beard……THATS THE EPITOMY OF CUSTOMER SERVICE…..you want this dude helping you…speaks highly of the experience at this store.
- ASAlex SchutzOct 21, 20255.0James B from footwear was so incredibly patient, helpful and kind. Best shoe buying experience around!
- HBHarry BOct 13, 20255.0Fitz was a great help today with my membership.
- SCS CampbellSep 22, 20255.0Aiden took great care of my son’s bike. He got us in and out!
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI in Charlotte offer?
REI offers a variety of quality outdoor gear and clothing, including their own award-winning REI brand as well as brands like The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Does REI Charlotte provide any pickup or delivery services?
Yes, REI Charlotte offers curbside pickup for customer convenience.
What are the store hours for REI Charlotte?
REI Charlotte is open Monday through Friday from 9:30 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is REI Charlotte located?
REI Charlotte is located at 9755 Northlake Centre Parkway, Charlotte, NC 28216, USA.
What payment options are accepted at REI Charlotte?
REI Charlotte accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Does REI Charlotte have an app for mobile shopping?
Yes, REI offers mobile apps available on both Android and iOS platforms to facilitate shopping and exploring their products.
Are there any popular shoe stores near REI Charlotte?
Yes, nearby shoe stores include Chacos and Saucony, which customers might visit to compare outdoor footwear options when shopping at REI.
What dining options are available close to REI Charlotte?
Nearby dining options include Five Guys for burgers, CAVA for Mediterranean cuisine, Menchie's Frozen Yogurt for desserts, Edomae Sushi and Hibachi Grill for sushi, Chipotle Mexican Grill for Mexican food, Firenza Pizza for pizza, and East Coast Wings + Grill for bar and grill fare.
Are there any health and wellness services near REI Charlotte?
Yes, nearby health and wellness services include Removery (a medical spa specializing in tattoo removal), America's Best Contacts & Eyeglasses optometrist, Signature Nail & Spa, and The Vitamin Shoppe for supplements and health foods.
Can customers find related outdoor and sporting goods stores near REI Charlotte?
REI Charlotte is itself an outdoor gear and sporting goods store, and nearby you can also find related stores such as Chacos and Saucony for footwear and other specialty shops in the area to complement your outdoor activities.