Trek Bicycle Chapel Hill

4.9
370 reviews

About

Bicycle StoreBicycle Repair Shop
Trek Bicycle Chapel Hill is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and the perfect place to gear up for your next cycling adventure.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Trek Bicycle Chapel Hill
243 South Elliott Road, Chapel Hill, NC
27514, United States

Hours

Reviews

4.9
370 reviews
5 stars
362
4 stars
3
3 stars
2
2 stars
0
1 star
3

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, knowledgeable, and helpful staff who provided excellent service and support.

Expertise

The staff demonstrated a high level of expertise in bike maintenance and repairs, earning trust from customers for their technical skills.

Community Focus

The store is recognized for its welcoming atmosphere and commitment to serving the local biking community.

Product Quality

Customers expressed satisfaction with the quality of Trek products and the thoroughness of service provided.

Efficiency

Many reviews highlighted the quick turnaround times for bike repairs and services, contributing to a positive customer experience.
  • KS
    Kevin Sensbach
    2 days ago
    5.0
    I had an incredible experience at the Trek Bicycle Chapel Hill location! Dan, Rachel, and Chris were all fantastic and truly went above and beyond to help me out. They completely exceeded my expectations and made the whole process seamless. If you need any service or gear, I can’t recommend this team enough. They’ve definitely earned a loyal customer!
  • CG
    Craig Goodwin
    Jan 3, 2026
    5.0
    Had my bike repaired - very fast service, great communication, and easy pick up/drop off. Thanks!
  • LV
    lee vaden
    Dec 28, 2025
    5.0
    Friendly helpful and supportive staff Highly recommend
  • PJ
    Peggy Jennings
    Nov 7, 2025
    5.0
    Every time I walk into this bike shop, I am greeted with kindness and they help with my bike needs. The last time I walked in, the bike mechanic just needed to do one adjustment that I couldn't do because I didn't have the tool. He handed me my bike back and said, have a good day. I went back yesterday to get an adjustment on my daughter's bike and they immediately greeted me, threw my bike up on the stand, and did the adjustment. They charged a small fee which I was very happy to pay. I will continue to go to this bike shop for all my bike needs. Thanks, guys! If I was a secret shopper, you all would have gotten 10s.
  • JR
    Justin Roth
    Oct 26, 2025
    5.0
    This place truly cares about bikes. I took my e-bike in for a scraping noise coming from the front wheel, which turned out to be a challenging solve; but after an expert effort I got my bike back sounding and running perfectly, all for a very humble price. I would recommend this gem of a bike store/shop to anyone needing service on their bike, or looking for a new one.

Frequently Asked Questions About Trek Bicycle Chapel Hill

What types of bicycles and products does Trek Bicycle Chapel Hill offer?

Trek Bicycle Chapel Hill offers the latest products from Trek and Bontrager, including electric bicycles, gear, and accessories for cycling adventures.

Can I get my bicycle serviced or tuned up at Trek Bicycle Chapel Hill?

Yes, Trek Bicycle Chapel Hill provides service and tune-ups for bikes of any brand.