Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
653 reviews
5 stars
494
4 stars
92
3 stars
12
2 stars
17
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with several specific employees receiving commendations for their exceptional service.
Product Availability
Customers frequently noted issues with product availability, particularly in the shoe department, and expressed frustration over items being out of stock.
Store Experience
While many enjoyed the store's layout and cleanliness, some customers reported negative experiences with staff attitudes and service quality.
Membership Issues
Several reviews highlighted confusion or dissatisfaction regarding the membership policy, particularly concerning purchases and returns.
- TSTony SoignoliDec 31, 20255.0The team was available and very helpful throughout my shopping experience!
- AJAmber JDec 12, 20255.0Very knowledgeable and helpful staff
- JMJ.R. MartinezDec 10, 20255.0Easy to get kids shoes and get right out in a timely manner.
- ADAmanda DavidsonDec 9, 20255.0Came in to try on shoes, had never been to this location before, and Stephanie was the best! She was super helpful and knowledgeable. We will be back solely based on her amazing customer service. Thanks Stephanie!
- CHChris HolmesNov 29, 20255.0It is always nice going to REI Cary. Staff is friendly and helpful. They seem to have a bonafide interest in your adventures and will share their experiences too.
Frequently Asked Questions About REI
What is REI's satisfaction guarantee policy?
REI stands behind all their products with a 100% satisfaction guarantee, ensuring customers are fully satisfied with their purchases.
What types of outdoor gear and brands does REI Cary offer?
REI Cary offers award-winning REI brand gear and clothing and carries brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the operating hours for REI in Cary, NC?
REI Cary is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does REI Cary offer curbside pickup service?
Yes, REI Cary provides curbside pickup service for customer convenience.
Where is REI Cary located?
REI Cary is located at 1751 Walnut St, Cary, NC 27511, United States.
What payment methods are accepted at REI Cary?
REI Cary accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
What nearby restaurants can I visit before or after shopping at REI Cary?
Nearby restaurants include Hollywood Taco Shop, Rey's Restaurant, The Shiny Diner, Bahn Mi Ha Long food truck, and Noodle Boulevard, offering a variety of dining options near REI Cary.
Are there any nearby sporting or recreational facilities near REI Cary?
Yes, nearby active and recreational venues include Polar Ice Cary ice skating rink and Camp Chillin' Cary gym and sports venue, perfect for outdoor enthusiasts visiting REI.
Where can I find other outdoor gear or sporting goods stores near REI Cary?
Nearby outdoor and sporting goods stores include another REI location, Golf Galaxy, and Pure Hockey for hockey equipment and active lifestyle products.
Are there nearby places for automotive or equipment needs near REI Cary?
Yes, nearby locations include Harbor Freight and Harbor Freight Tools for tools and equipment, as well as various automotive service shops like Crossroads Auto Service and AAMCO Transmission.