Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.5
650 reviews
5 stars
488
4 stars
93
3 stars
13
2 stars
17
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and knowledge of staff, others reported rude or dismissive behavior from certain employees.
Product Availability
Customers frequently noted issues with product availability, particularly in the shoe department, leading to frustration when items were out of stock.
Store Environment
The store is generally described as clean and well-organized, though some customers expressed dissatisfaction with recent layout changes.
Staff Knowledge
Many reviews highlighted the staff's expertise and willingness to assist customers with product selection and fitting, contributing to positive shopping experiences.
Membership Experience
While some customers appreciate the benefits of membership, others expressed frustration with the membership-only purchasing policy and perceived pressure to join.
- DCDavid Choi6 days ago5.0I just wanted to give a shout out to Thomas at this REI location for offering a fantastic customer experience. Thanks Thomas for your friendly service today, answering my questions and sharing your personal experience. Definitely helped me make a decision about a much needed new pair of boots. First time looking for boots in years so I was a little nervous! Thanks again.
- SAsami adelOct 5, 20251.0The female manager is very rude , I know i am not going back there again.
- BSbrianja sonSep 18, 20255.0Quick and professional service.
- TTTrentSep 18, 20254.0Quick, friendly, and reliable.
- AWArch WilliamsAug 25, 20255.0REI has great sales staff.
Frequently Asked Questions About REI
What is REI's satisfaction guarantee policy?
REI stands behind all their products with a 100% satisfaction guarantee, ensuring customers are fully satisfied with their purchases.
What types of outdoor gear and brands does REI Cary offer?
REI Cary offers award-winning REI brand gear and clothing and carries brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
What are the operating hours for REI in Cary, NC?
REI Cary is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does REI Cary offer curbside pickup service?
Yes, REI Cary provides curbside pickup service for customer convenience.
Where is REI Cary located?
REI Cary is located at 1751 Walnut St, Cary, NC 27511, United States.
What payment methods are accepted at REI Cary?
REI Cary accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
What nearby restaurants can I visit before or after shopping at REI Cary?
Nearby restaurants include Hollywood Taco Shop, Rey's Restaurant, The Shiny Diner, Bahn Mi Ha Long food truck, and Noodle Boulevard, offering a variety of dining options near REI Cary.
Are there any nearby sporting or recreational facilities near REI Cary?
Yes, nearby active and recreational venues include Polar Ice Cary ice skating rink and Camp Chillin' Cary gym and sports venue, perfect for outdoor enthusiasts visiting REI.
Where can I find other outdoor gear or sporting goods stores near REI Cary?
Nearby outdoor and sporting goods stores include another REI location, Golf Galaxy, and Pure Hockey for hockey equipment and active lifestyle products.
Are there nearby places for automotive or equipment needs near REI Cary?
Yes, nearby locations include Harbor Freight and Harbor Freight Tools for tools and equipment, as well as various automotive service shops like Crossroads Auto Service and AAMCO Transmission.