Feedback on customer service is mixed; while some customers praised the knowledgeable and friendly staff, others reported rude interactions and long wait times.
Product Knowledge
Many reviews highlighted the staff's expertise and ability to provide helpful advice on products, particularly in the ski and bike departments.
Service Efficiency
Customers expressed frustration with slow service and long wait times for repairs and assistance, impacting their overall experience.
Store Environment
The store is generally well-regarded for its selection and organization, but some customers noted a lack of engagement from staff.
CC
Cody Carlson
2 days ago
1.0
I went here to buy skis and ski boots and I’m very disappointed. I’m a beginner and only rented in the past, so I figured some of the sizing was going to be different. However, after my experience and doing research on my own, I’m never going back.
The sales person, Michael, has no idea what he is talking about and only cared about selling me an incredibly expensive boot that didn’t even fit. I should have trusted my gut when he wouldn’t listen to me that it is too tight. My rentals were a 29-30 mondo, and he put me in a 27.5 despite me telling him it’s too tight. Next, the flex rating of my boot is 120, which is for “expert skiers” since it’s more stiff. I should have had a boot closer to 100 based on this (medium stiffness) for intermediate skier. I no longer trust that this team has any idea what they are talking about and they are just trying to sell you the most expensive products possible. Never going back
RF
Ryan Fletcher
Jan 3, 2026
1.0
My wife and I came in to buy boots. Both my wife and I found boots we liked, but had to leave as our kids were expiring. We asked and were told they were put on hold. I just came back less than 24 hours later and the boots were nowhere to be found. Guy spent 25 minutes trying to find them and couldn’t find either mine or my wifes.
CP
Charlie Penn
Jan 2, 2026
4.0
Came in for skate sharpening, a service that Hoigaard’s does not offer. That said, the lady at the front desk was very courteous and mentioned the rec center down the street as an alternative. Very helpful!
EJ
Erik Jon
Dec 6, 2025
4.0
Informative, friendly, and helpful service. Stopped in at 10am on Saturday morning and was out by 10:30. Mew skis for the trail!
SH
Skye Hunt
Oct 23, 2025
1.0
Worst in person customer service I've ever experienced. I waited in the back by the service shop (10/23/25 @2pm) and a man told me he would be right with me. He was busy and asked another employee to help and he asked "is there even a customer at the counter". He came to the counter not looking like he wanted to help me at all. I asked if he could help me pop the seal on the tread of a tire. He scoffed and looked very annoyed. He took the tire back and I asked for the plastic bag with the screws in it. He proceeded to throw the bag at me looking more annoyed. He took my tire in the back for about 30 seconds came back and said there is nothing he can possibly do for me and to go else where. Never been treated so poorly in person. First and last time I will ever go here. My friends have spoken highly of this place and this was a complete let down.
What types of outdoor activities does Hoigaard's provide gear and clothing for?
Hoigaard's offers performance gear and clothing for skiing, snowboarding, camping, paddling, hiking, biking, and in-line skating.
What are the regular store hours for Hoigaard's?
Hoigaard's is open Monday to Friday from 10:30 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Where is Hoigaard's located?
Hoigaard's is located at 5425 Excelsior Blvd, St Louis Park, MN 55416, United States.
How can customers contact Hoigaard's?
Customers can contact Hoigaard's by phone at +1 952-929-1351 or by email at 261Hoigaards@vailresorts.com.
What categories or types of stores does Hoigaard's belong to?
Hoigaard's is categorized as a ski shop, bicycle store, sportswear store, and part of Vail Mountain Resorts.
What is the historical significance of Hoigaard's?
Hoigaard's has been providing outdoor equipment and apparel since 1895.
Which nearby places can help customers find Hoigaard's more easily?
Customers can find Hoigaard's near Nationwide Mutual Insurance Company, Diamonds and Gold Jewelers, and House of Colour which are well-known local businesses.
Are there any nearby services to Hoigaard's where customers can get their clothes cleaned or altered?
Yes, nearby options include Village Cleaners and Shirt Laundry and Pilgrim Dry Cleaners for dry cleaning and alterations.
What nearby places can pet owners visit when shopping at Hoigaard's?
Nearby pet services include All Paws Animal Hospital and Pet Evolution offering grooming, self-wash, and healthy food options for pets.
Are there entertainment or relaxation options near Hoigaard's?
Yes, customers can visit Azure Massage for massage therapy and She Rock She Rock for theatre and music school activities nearby.