REI

4.3
467 reviews
The front of the REI store in Maple Grove, Minnesota

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
11581 Fountains Drive, Maple Grove, MN
55369, United States

Hours

Reviews

4.3
467 reviews
5 stars
319
4 stars
80
3 stars
11
2 stars
12
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.

Product Selection

The store offers a good variety of outdoor gear and apparel, although some customers noted limited options in certain categories.

Pricing Concerns

Several reviews mentioned that prices are generally high, with some customers expressing frustration over perceived upselling and membership pressure.

Mixed Experiences

While many had positive experiences, there were notable complaints about poor service, particularly regarding staff availability and assistance.

Store Organization

Some customers found the store layout confusing and poorly organized, making it difficult to locate items.
  • LM
    LuChin Mischke
    Dec 27, 2025
    5.0
    Todd in the Bike Shop is great! Super friendly and knowledgeable.
  • ZD
    Zachary Dehnhoff
    Dec 20, 2025
    5.0
    An Autumn helped me find exactly what I needed within budget with an exuberant excellence that shone with excitement. Needless to say I havent experienced customer service so adequate I think ever. Then when I was in the backed up checkout line they hopped on register to help. Great selection, great customer service, great vibes.
  • BB
    Billie Mae Bolden (Billie Bolden)
    Dec 15, 2025
    5.0
    Wonderful! The staff was very helpful, kind and respectful. It was my first time there. I saw so many other things that I'm interested in. Even though I'm not a Camper; they have a variety of items that I wouldn't mind coming back to purchase!
  • GJ
    Gayle Jentz
    Dec 13, 2025
    1.0
    Don’t bring you 8 pound dachshund inside in a bag because you will be stopped by every shop person then stopped again at checkout to again explain their dog policy claiming that the won’t allow dogs because they serve food …? So does Lowe’s a block away and dogs are allowed to walk in there.. Do better REI,
  • MB
    Mary Beth Bruflodt
    Nov 30, 2025
    5.0
    Great service. Ben specifically was also so helpful with helping me figure out purchasing a rack for my car and a kayak. REI has been great to work with.

Frequently Asked Questions About REI

What is REI known for?

REI specializes in quality outdoor gear and apparel, offering a 100% satisfaction guarantee and their own award-winning brand line for outdoor enthusiasts.

Where is the REI store located in Maple Grove?

The REI store is located at 11581 Fountains Drive, The Fountains, Maple Grove, MN 55369.