Business Details
3149 28th St. Se, Kentwood, MI
49512, United States
Certified by REI • Mar 01, 2026
(616) 940-1526
Certified by REI • Mar 01, 2026
https://www.rei.com/stores/grand-rapids
Certified by REI • Mar 01, 2026
About
Certified by REI • Mar 01, 2026
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Certified by REI • Mar 01, 2026
Hours
Certified by REI • Mar 01, 2026
Reviews
4.5
403 reviews
5 stars
311
4 stars
49
3 stars
9
2 stars
7
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, knowledgeable, and helpful, providing excellent customer service across various departments.
Product Quality
Customers appreciate the high quality of products offered, particularly for outdoor gear and clothing, although some mention the prices are on the higher side.
Store Experience
The store is noted for its clean and organized environment, with many customers enjoying the atmosphere and layout.
Membership Issues
Some customers expressed confusion or dissatisfaction regarding the membership benefits and promotions, indicating a need for clearer communication.
Stock Availability
While many customers are satisfied with the selection, some noted limited stock on certain items, particularly bike components and specific outdoor gear.
- MTMichael TanFeb 15, 20265.0The sales associates and cashiers here are really friendly and helpful. Merchandise here are of excellent quality and worth it. The house brand, REI, is really good for the money you pay. They also have a good membership program (for $30) where you get 10% of what you spend back at the end of the year. Also, it givea you a 1 year, total satisfaction return policy.
- SJSteve JonesFeb 3, 20265.0The best selection and prices for outdoor clothing and gear.
- RHRyan HaganJan 14, 20265.0Ben is the best!
- ABAnna BryantJan 10, 20265.0Great products and amazing customer service.
- MSMatt ScholtenJan 8, 20265.0Excellent service from the ski tuning shop at REI. Willow did a great job on my skis. Quick service.
Brand Certified Facts from REI
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Certified March 01, 2026Yext Knowledge Graph
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