Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.5
400 reviews
5 stars
308
4 stars
49
3 stars
9
2 stars
7
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, knowledgeable, and helpful, providing excellent customer service across various interactions.
Product Quality
Customers appreciate the high quality of products offered, particularly for outdoor and athletic activities, although some mention higher price points.
Store Experience
The store atmosphere is generally positive, with many reviews highlighting cleanliness, organization, and a wide selection of outdoor gear.
Inventory Issues
Several customers noted limited stock on specific items, particularly in certain sizes or categories, which could affect shopping experiences.
Membership Concerns
Some customers expressed confusion or dissatisfaction regarding the membership benefits and promotions, indicating a need for clearer communication.
- ABAnna Bryant3 days ago5.0Great products and amazing customer service.
- MSMatt Scholten5 days ago5.0Excellent service from the ski tuning shop at REI. Willow did a great job on my skis. Quick service.
- BHBrayden HuffmanDec 22, 20255.0great pullover.
- DCDonald CummingsNov 20, 20255.0We had the pleasure of being helped by the friendly knowledgeable staff here today. We had an issue with our car topper, which was rendering it useless. They were able to get us going again. Helping us understand cause and fix, for future as well. They did that so quick we headed back in to look around. We found all staff to be very knowledgeable and helpful. We definitely are glad to pay a little extra for quality and helpful, knowledgable, and friendly staff. Purchased membership and a few items. I had ordered online before but glad we finally visited in person. Thanks so much. 100% satisfaction.
- NSNathan M. Smith-ManleyOct 31, 20255.0Excellent customer service. Limited selection of in-stock bike components. The location is not convenient for cyclists.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers quality outdoor gear and award-winning clothing from their own brand as well as other top brands like The North Face, Patagonia, GoPro, and more.
What are the store hours for REI in Kentwood, MI?
REI is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Does REI offer curbside pickup or delivery services?
Yes, REI offers curbside pickup service for customer convenience.
What payment methods does REI accept?
REI accepts American Express, Android Pay, Apple Pay, MasterCard, and Visa payments.
Where is REI located and how can I contact the store?
REI is located at 3149 28th St. SE, Kentwood, MI 49512, USA. You can contact them by phone at +1 616-940-1526.
Does REI have an app available for mobile shopping?
Yes. REI offers a mobile app available for download on both Android and iOS platforms.
Which nearby shoe stores can I visit along with REI?
Nearby shoe stores include Saucony, Chacos, and Finish Line located inside Macy's, perfect for complementing your outdoor gear shopping at REI.
Are there nearby dining options around REI?
Nearby dining options include Chinese Gourmet Express, Panda Express, Sbarro pizza restaurant, Subway sandwich shop, and The Candy Store cafe.
What nearby stores offer clothing and fashion accessories near REI?
Nearby clothing and fashion stores include Dry Goods, The North Face Grand Rapids, Hot Topic Woodland, Justice, and Victoria's Secret & PINK.
What can customers do around REI before or after their visit?
Customers can explore neighboring stores for outdoor gear, fashion, and gifts, enjoy meals at nearby restaurants like Panda Express or The Candy Store, or visit stores like GameStop and Brookstone for entertainment and gift options.