Trek Bicycle Rockville

4.7
652 reviews

About

Bicycle StoreBicycle Repair Shop
Trek Bicycle Rockville is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and great local advice on where to ride in Montgomery County. 

Location

Trek Bicycle Rockville
5750 Fishers Lane Ste A, Rockville, MD
20852, United States

Hours

Reviews

4.7
652 reviews
5 stars
579
4 stars
21
3 stars
8
2 stars
11
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, knowledgeable, and helpful, providing excellent customer service throughout the buying and repair processes.

Product Knowledge

Customers appreciate the staff's expertise in bike selection and maintenance, often highlighting their ability to explain options clearly and provide tailored advice.

Service Efficiency

Many reviews commend the quick turnaround times for repairs and services, with several customers noting prompt service even during busy periods.

Mixed Experiences

While most feedback is positive, some customers reported issues with communication and service quality, particularly regarding repairs and product availability.
  • BM
    BarneyandSandy Mann
    5 days ago
    5.0
    I had a great experience when I purchased, and then picked up my new bicycle. When I picked it up, there were a number of special items--Chris was patient and knowledgeable, especially in locating and finding an obscure axel adapter so I can tow my grandchild's kid's trailer.
  • JJ
    John
    5 days ago
    5.0
    These guys know Full Suspension MTB (rear in my case) repair. Trek USA had this Rockville location, on behalf of Trek USA, repair a EXTREMELY annoying squeaking issue on my 2020 Trek Slash 29 MTB that was NOT resolved by paying a Bethesda based, non-Trek Dealer of high-end mountain bikes. (belated) THANK YOU!!!!!
  • AS
    Ariel Szanto
    Dec 30, 2025
    5.0
    The best store in the DMV to shop for your cycling needs. Always clean always a welcoming feeling. 5 starts to Patty who is always there to help. Happy and blessed 2026.
  • GG
    Gerardo German
    Dec 21, 2025
    5.0
    I had an excellent experience at Trek Bike Store Rockville. The staff was outstanding—very knowledgeable, patient, and genuinely interested in helping me find the right bike. They walked me through different options, clearly explained the pros and cons of each, and made the entire process easy and enjoyable. Thanks to their guidance, I found exactly the bike I was looking for. Truly excellent service from start to finish. Highly recommended!
  • JK
    Julian Kim
    Dec 3, 2025
    5.0
    Oliver was absolutely fantastic from start to finish. He helped fix my sons bike with impressively fast service and went above and beyond to make sure everything was taken care of. His customer service was outstanding, patient with all my questions, extremely knowledgeable, and very clear when explaining what needed to be done. I really appreciated the prompt updates on the status of the bike and how kind he was throughout the entire process. It is rare to find someone who combines skill, professionalism, and genuine friendliness the way Oliver does. Trek Bikes is lucky to have him, and we will definitely be returning because of his excellent support!

Frequently Asked Questions About Trek Bicycle Rockville

What products can I find at Trek Bicycle Rockville?

You can find the latest products from Trek and Bontrager, including a wide range of bicycles and cycling accessories.

Does Trek Bicycle Rockville provide repair services?

Yes, they offer service and tune-ups for bikes of any brand, ensuring quality bicycle repair and maintenance.