Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.4
734 reviews
5 stars
525
4 stars
105
3 stars
31
2 stars
18
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees going above and beyond to assist.
Staff Knowledge
Several reviews highlighted the staff's expertise in outdoor gear, with many customers appreciating the detailed advice and assistance provided.
Inconsistency in Service
Some customers reported negative experiences with service, including long wait times and unhelpful staff, indicating inconsistency in customer service quality.
Store Experience
The store was generally described as well-stocked and spacious, but some customers noted issues with checkout efficiency and parking.
Product Quality
Customers expressed satisfaction with the quality of products offered, although some mentioned higher prices compared to competitors.
- JGJustin Golden2 days ago5.0Great outfitter, great gear!
- JHJasmine HNov 8, 20255.0Great staff sustainable durable products
- JAJulie AlvesOct 25, 20251.0Employee was not knowledgeable about Blundstone sizing. I asked for a AU size and he insisted I had the wrong size. I tried explaining how Blundstone AU sizes work, but he was not willing to consider that he was wrong. Left empty handed.
- RRReemanOct 19, 20255.0Payal is such an amazing human being! She helped me around the store and answered so many questions I had! Thank you
- RGRebecca GoldmanOct 4, 20255.0I came in relatively close to closing hoping to quickly try on a couple pair of Blundstone chelsea boots before an upcoming trip. Michael was phenomenal: so knowledgeable about the product, variations, sizes, and colors; so quick at getting me into a pair that was comfortable; and so friendly.
Frequently Asked Questions About REI
What types of products does REI offer?
REI offers quality outdoor gear, clothing, and equipment for activities like camping, biking, skiing, and rock climbing, featuring both their own award-winning brand and popular brands like The North Face, Patagonia, and Columbia.
Does REI provide any satisfaction guarantee on its products?
Yes, REI stands behind all their products with a 100% satisfaction guarantee.
What are the regular store hours for REI in North Bethesda?
REI is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Does REI offer curbside pickup services?
Yes, REI offers curbside pickup services for customer convenience.
What payment options are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, PayPal, and Visa.
Is REI wheelchair accessible?
Yes, REI has a wheelchair accessible entrance and wheelchair accessible parking available.
Are there nearby restaurants where I can dine before or after visiting REI?
Yes, nearby restaurants include Hello Betty, Bouboulina, and Melina Greek Restaurant which you can visit for a meal before or after shopping at REI.
Can I find lodging near REI if I am visiting from out of town?
Yes, the Canopy by Hilton Washington DC Bethesda North hotel is located nearby, providing convenient lodging options for visitors to REI.
Are there other shoe stores near REI where I could compare options?
Yes, nearby shoe stores include Chacos and Saucony, offering additional footwear options close to REI.
Is there parking available at REI or nearby for visitors with a car?
REI has onsite parking and there are also street and garage paid parking options available nearby for customer convenience.