Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
583 reviews
5 stars
438
4 stars
80
3 stars
13
2 stars
17
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being dismissive or unhelpful.
Staff Knowledge
Several reviews highlight knowledgeable staff, particularly in specific departments like shoes and bike repairs, but there are also complaints about staff being uninformed or unresponsive.
Store Organization
Customers noted issues with store organization and inventory, including empty shelves and difficulty finding employees to assist.
Product Quality
The quality of products is generally well-regarded, with many customers appreciating the selection and quality of outdoor gear.
Membership Concerns
Some customers expressed frustration with the membership model, feeling pressured to join or encountering issues related to member-only items.
- APAlex Pantazelos2 days ago1.0Purchased a new pair of socks-came home and found out they were used, unwashed and retuned onto the store floor! Disgusting 🤮 This store has unfortunately gone downhill very fast. I’ll won’t be shopping here anymore
- KNKaty NewcombJan 3, 20265.0The staff at the ski and snowboard repair area were so helpful and kind. They made my sister and I feel welcomed. Will be coming back for all gear here!
- SWScott WhitehouseDec 21, 20255.0Michael Whitehead at REI Framingham, knowledgeable and professional, awesome customer service!
- TGtriviaone1 “Trivia Guy”Dec 10, 20255.0Very helpful employees. Reasonable prices. Merchandise is attractively displayed
- AGalert googleNov 25, 20252.0Customer service levels have really dropped recently. I recently asked a salesperson to check a price for me (they used to have a station to do this yourself, but it seems to be gone) and she got annoyed because I interrupted her call on the store headset. I didn't even know she was on a call or I wouldn't have interrupted her. When she indicated that she was busy, I walked away to find someone else. She called to me to come back and scanned the price, but when I tried to ask a question about the sale sign for the area where the items were located, she just interrupted me (three times) and snapped that I should use a coupon. Then she told me again that she was trying to hear the call. I just wanted to understand the sale sign. Note-the sale sign said 70% off and pointed at a back room. I was trying to figure out if the 70% would be taken at the register as it was not marked on the tag, or if the item was not 70% off. She was clearly angry that I was bothering her. I left the item and walked out. I work too hard for this. The sad thing is, I used to love this store, but I think I am done. Will probably ditch the credit card too.
Frequently Asked Questions About REI
What types of products does REI specialize in?
REI specializes in quality outdoor gear including camping, hiking, biking, skiing, and outdoor clothing, with a focus on both their own REI brand and other trusted brands like The North Face and Patagonia.
Does REI in Framingham offer curbside pickup services?
Yes, REI offers curbside pickup services for customer convenience.
What are the operating hours for REI in Framingham?
REI is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which payment methods are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, PayPal, and Visa.
Where is REI located in Framingham?
REI is located at 375 Cochituate Rd, Framingham, MA 01701, USA.
Can I shop inside the REI store in Framingham?
Yes, in-store shopping is available at the Framingham REI location.
What are some nearby shoe stores if I want to compare footwear options?
Nearby shoe stores include Saucony and DSW Designer Shoe Warehouse, both offering a variety of footwear that customers might want to explore alongside REI's selection.
How can I reach REI using public transit or shuttle services nearby?
The Logan Express Framingham bus station and the Greyhound Park And Ride Lot are nearby, making it convenient for customers to reach REI using public transportation or airport shuttle services.
Are there any useful services near REI, like shipping or banking?
Yes, customers can find FedEx Office Print & Ship Center for shipping needs and Santander Bank US branch along with Santander and Citizens ATMs nearby for banking services.
What brands does REI in Framingham carry for outdoor gear and clothing?
REI carries a wide range of popular brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.