Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.5
579 reviews
5 stars
436
4 stars
80
3 stars
13
2 stars
16
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being unresponsive or dismissive.
Product Quality
Customers generally appreciate the quality of products offered, although some express concerns about pricing and availability.
Staff Knowledge
Several reviews highlight knowledgeable staff, particularly in specialized departments like shoes and bike repairs, but there are also reports of staff being uninformed or unhelpful.
Store Organization
Customers have noted issues with store organization and inventory management, leading to frustration when items are not available or when staff are hard to find.
Overall Experience
While many customers enjoy their shopping experience and the variety of products, there are significant complaints about service inconsistencies and management issues.
- LLLaramerchiOct 19, 20255.0Big s/o to the REI Service Center—Frank especially! Cool guy, super easy to talk to, and he definitely reignited my excitement to keep building out my MTB rig. This Framingham location has a solid in-store selection. Normally I’m left relying on online inventory, but here I can actually shop with confidence and see everything firsthand. I’ll definitely be back soon. Appreciate the knowledge, the service, and the vibe. 🔧🚲🔥
- SCsharon carrollOct 13, 20255.0Great products, great quality and customer service
- CEChristos EvangelousAug 30, 20251.0This store needs a serious overhaul. What a horrible experience, disgusted with the quality of the customer service. Shoe department, young man just walks by 5 times without saying hello or asking if we need help. Man at register, no hi, how are you today, did you find everything you needed? Just blank stares, takes your money and no smile or thank you. I thanked him and just says “ya”. A litttle goes a long way, treat people how you want to be treated. I blame the terrible customer service on the management. A high priced store should never be allowed to treat their customers so poorly. Sad.
- KNKayla NganAug 27, 20251.0Extremely understaffed. Took 30 mins for someone to finally free up to open up an electronics case. Other people who were waiting just left.
- OSOlya SpassibojkoAug 26, 20254.0The primary employee in the shoe section on Saturday 8/23 was incredibly helpful! It was very crowded but they did a great job trying to help everyone at once including answering more technical questions about proper fit. It's arguably a fairly inefficient system for them to have to go in the back and bring out shoe boxes for every individual customer's request, but they did so as quickly as possible and it was impressive. Minus one star for the store's expensive prices, but everything else was great and please pass along that employee my thanks!
Frequently Asked Questions About REI
What types of products does REI specialize in?
REI specializes in quality outdoor gear including camping, hiking, biking, skiing, and outdoor clothing, with a focus on both their own REI brand and other trusted brands like The North Face and Patagonia.
Does REI in Framingham offer curbside pickup services?
Yes, REI offers curbside pickup services for customer convenience.
What are the operating hours for REI in Framingham?
REI is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which payment methods are accepted at REI?
REI accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, PayPal, and Visa.
Where is REI located in Framingham?
REI is located at 375 Cochituate Rd, Framingham, MA 01701, USA.
Can I shop inside the REI store in Framingham?
Yes, in-store shopping is available at the Framingham REI location.
What are some nearby shoe stores if I want to compare footwear options?
Nearby shoe stores include Saucony and DSW Designer Shoe Warehouse, both offering a variety of footwear that customers might want to explore alongside REI's selection.
How can I reach REI using public transit or shuttle services nearby?
The Logan Express Framingham bus station and the Greyhound Park And Ride Lot are nearby, making it convenient for customers to reach REI using public transportation or airport shuttle services.
Are there any useful services near REI, like shipping or banking?
Yes, customers can find FedEx Office Print & Ship Center for shipping needs and Santander Bank US branch along with Santander and Citizens ATMs nearby for banking services.
What brands does REI in Framingham carry for outdoor gear and clothing?
REI carries a wide range of popular brands including The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.