Business Details
401 Park Dr, Boston, MA
02215, United States
Certified by REI • Mar 01, 2026
(617) 236-0746
Certified by REI • Mar 01, 2026
https://www.rei.com/stores/boston.html
Certified by REI • Mar 01, 2026
About
Certified by REI • Mar 01, 2026
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Certified by REI • Mar 01, 2026
Hours
Certified by REI • Mar 01, 2026
Reviews
4.1
460 reviews
5 stars
275
4 stars
78
3 stars
26
2 stars
28
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff interactions is mixed; while some customers praised helpful and knowledgeable staff, others reported rude or dismissive behavior.
Parking Issues
Many customers expressed frustration over expensive and inconvenient parking, with some stating they would avoid the store due to these issues.
Product Availability
Customers noted a lack of stock and limited selection in certain categories, leading to dissatisfaction with the shopping experience.
Checkout Experience
Several reviews highlighted uncomfortable and pushy sales tactics during checkout, particularly regarding membership sign-ups.
Store Environment
The store's cleanliness and organization received criticism, with some customers describing it as messy and understaffed.
- JAJoe S. AdamsFeb 16, 20265.0A solid go-to spot for anything related to the outdoors. The team is usually welcoming and helpful, and most of the time they’re either well-informed or quick to find someone who knows exactly what you need. On my most recent visit, I was looking for assistance in the kids’ clothing area and unfortunately the two staff members working there weren’t very familiar with the products. That said, overall the store still offers a good experience, a wide selection, and generally reliable customer service.
- MSMarisol SandraFeb 9, 20261.0I visited REI yesterday and unfortunately had a disappointing checkout experience. The salesperson (Lexi) repeatedly pushed the rewards program even after I declined multiple times. I had to say no three separate times, and the persistence felt uncomfortable and pushy rather than helpful. I expect a more respectful, customer-focused approach. I hope future interactions feel less pressured.
- KKKavehFeb 5, 20265.0The employee named Jared was very helpful.
- JLJeremy LeeFeb 3, 20263.0What they have online vs what's at the store is completely different. The arcteryx, mountain hardwear, northface section is basically 1 rack or less each. The knives, and camping equipment is also lowly stocked. Its a giant store full of crap nobody wants(clearance). I still love REI though
- LLLivJan 24, 20261.0I went in today to buy gloves and had an extremely uncomfortable checkout experience. The cashier was very pushy about getting me to sign up for a membership, which I repeatedly declined. They then asked for my phone number and made a condescending comment along the lines of, “Do you know anyone who goes outside and has a phone number? Maybe they have one with us?” They also emphasized that I would be paying a higher price because I’m not a member. After checkout, they tried to force me to take a membership pamphlet, and when I declined again, they said, “We’re going to keep trying to talk about this.” The entire interaction felt rude, pushy, and uncomfortable.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers a wide range of quality outdoor gear and clothing, including their own award-winning REI brand as well as brands like The North Face, Patagonia, GoPro, and Columbia.
Where is REI in Boston located?
REI is located at 401 Park Dr, Ste 103, Boston, MA 02215, USA.
What are REI Boston's store hours?
The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does REI offer curbside pickup services?
Yes, REI offers curbside pickup services to customers.
What payment methods does REI accept?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, PayPal, and Visa.
Is there in-store shopping available at REI Boston?
Yes, in-store shopping is available at REI Boston.
What nearby transit or bike rental options are available to reach REI?
Customers can use the nearby Hubway bike rental service to travel to REI conveniently in the area.
Are there any popular restaurants near REI Boston for dining before or after shopping?
Yes, nearby restaurants include Proper Penguin, Time Out Boston, Anoush'ella (Mediterranean), Taqueria El Barrio (Taco), Nu Burger, and Michael Schlow's Italian Kitchen.
What lodging options are close to REI Boston for out-of-town visitors?
The Verb Hotel is a nearby hotel and lodge for visitors planning to stay close to REI Boston.
What other outdoor or sporting goods stores are near REI Boston?
Nearby stores include Chacos, Saucony, and another REI store located nearby, all offering outdoor gear and sportswear.
Brand Certified Facts from REI
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Certified March 01, 2026Yext Knowledge Graph
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