The Back Bay Fens, often simply referred to as "the Fens," is a parkland and urban wild in Boston, Massachusetts, United States. It was established in 1879. Designed by Frederick Law Olmsted to serve as a link in the Emerald Necklace park system, the Fens gives its name to the Fenway-Kenmore neighborhood.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.