Golden Nugget Lake Charles Hotel & Casino

Reviews

• RJ

  Robert A Jones

  1 day ago
  1.0
  As a top 10% Google Reviewer I have a rule to not leave bad reviews and do not leave a review at all; today that changes and I will be forced to give an honest and extremely bad review to a terrible business and gaming establishment known as the Golden Nugget Lake Charles. (Feel free to fact check my other casino reviews around the USA.) Absolutely the worst floor service and drink staff I have ever seen or dealt with in a casino gaming establishment and adding injury to the insult, I have worked in a taproom for 1.5 years, I am fully aware of the cornerstone of providing high caliber service serving beer and alcohol. The first drink waitress took my order and never came back, only to come around again and have me ask twice for the same thing and never come back after acknowledgeing that I did order what I asked for 2 times and never got. I got up and went to the opposite side of the gaming floor and another waitress took my same order for a 3rd try and literally never came back. Drinks are complementary for active gamblers on the casino floor and I can't have one (?). I have always been served promptly by very capable staff at every casino gaming establishment with complimentary drinks I have ever set foot in Las Vegas NV on multiple trips and also the Choctaw Casino in Durant, OK. UNACCEPTABLE. The gaming floor of the Golden Nugget is also a very small and poorly arrayed with undiverse selections of reputable gaming machines (such as a serious lack of IGT or Game King) for any "major" casino I have been in as of yet. Coushatta Casino in Kinder, LA puts the Golden Nugget Lake Charles to shame in this regard, and their casino floor gaming has diverse, reputable gaming machines with actual moderate to high volatility, unlike the Golden Nugget with low to no volatility. STAY AWAY FROM THE GOLDEN NUGGET. Go somewhere much more reputable than this "establishment." The owners and curators of Golden Nugget owe me much more than an apology for such a low standard of business operations. If you read this far, thank you for your interest in honest reviewing and please choose wisely when visiting Lake Charles gaming establishments.
• CG

  Calvin Green

  3 days ago
  5.0
  My wife and I love coming to this hotel and casino. Our stay here is greatly enhanced by our host Jerome Grey. To date he has been able to take care of all of my needs and most of my wants. He makes the experience here awesome. If I ever have any questions, I can contact him and he will promptly answer me. Even when I screw up and text him when he’s off work, he still replies. I may have to wait till he gets to work before you can answer the question but he still lets me know he cares thank you again Mr. Gray you are awesome.
• RW

  Rhonda Williams

  Nov 17, 2025
  3.0
  The customer service was great, the rooms were very comfortable, clean and roomy. The casino on the other hand is horrible when it comes to the slots. They dont pay nothing in free spins/bonus WHENEVER you get them. The Golden Nugget in Las Vegas hands down is so much better with the slots than here. It has not been enjoyable for the distance in which I drove to stay and play here. Although this is one beautiful hotel, the decor is very unique and is a joy to the eye. I hope that the next time I visit the slots pay better.
• NB

  Noland Brown

  Nov 8, 2025
  1.0
  We went to a concert with Neal McCoy as the entertainer at the Golden Nugget; who is known for his crowd work and participation, the “security” kept ushering people away from the stage even though the entertainer was prompting some to come up, I even watched one of the security physically redirecting and pushing people away from the stage, one lady was being told to go while the entertainer still had her phone! They are very unprofessional, I hope Neal doesn’t come back to this casino, he at points even seemed to get aggravated with the staff, I’m glad I didn’t pay for front row seats cause even some of them folks was made to sit down during his show, terrible experience for all who wanted to participate with Neal whom welcomes this in his shows and verbally and physically welcomed it at The Golden Nugget, the staff at times even tried to get onto Neal, staff needs to read the room, and realize they have no place to put hands on people especially when they aren’t doing anything wrong but trying to get a picture, I don’t know those people and I didn’t have interaction with the “security” but that’s a lawsuit waiting to happen, drunk with power
• MI

  Matthew Kennedy III

  Nov 3, 2025
  5.0
  I have played at casinos all around the country. I am new to the South and this location has really stood out in the best way. The rooms, the restaurants, the casino and especially the staff are top notch. I would like to mention a few employees specifically. Cheryl in the host office is simply amazing! I was having 1 of those trips where nothing was going right. She took the time to listen and fix what she could even though she was not my host. That effort made me feel so appreciated to the point I extended my stay. Her boss Josh took the time to come down and get involved which made me feel even more appreciated. He is an incredible listener and between the 2 of them I am now a loyal player for life at this location. Lastly, Dean, who is now my actual host, is amazing as well. He is new to this location but took the time to sit with me and get to know me. I am excited for my future stays thanks to these 3 amazing employees!

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