Golden Nugget Lake Charles Hotel & Casino

Reviews

• BB

  bi bo

  2 days ago
  1.0
  Save your time and money, don’t stay at the golden nugget. I wish I could give 0 stars because this place has truly no redeemable qualities. Dealers make or break the energy of a casino, and this casino felt as alive as a cemetery after dark. Many of the dealers looked and acted miserable, offering snide remarks and side eyes. But who can blame them, I would be too if I had to work for this awful establishment. I hope you’re not hungry after noon because room service closes at 12 pm on sundays, except they don’t tell you that until after you stay on hold for an hour. The restaurants look subpar ay best, didn’t even risk trying them. Casinos tend to be on the pricier side, fair. The golden nugget, however, is the greediest establishment i’ve ever stayed at. Everything is upcharged and money is sucked out of you anyway they can.
• SL

  Sarah Looney

  5 days ago
  2.0
  Check-in had a bit of a wait, but the staff member who helped us was very kind and welcoming. At first, everything seemed fine, but that quickly changed. The bathroom floor in our room was oddly sticky, and the toilet paper in the room was noticeably worse quality than what’s provided in the casino. The pillows go flat almost immediately and were very uncomfortable. The TVs also don’t allow access to the HDMI ports, so connecting a game console isn’t an option. Valet left my car unlocked, and thankfully my app alerted me. That was concerning. The next morning we left the room and returned around 1 p.m., and housekeeping still hadn’t refreshed our towels. Instead, we found a roach. When I called the front desk, I was hung up on multiple times. When I finally reached someone, I was told they don’t have any spray and that “unfortunately all we can do is move you to another room.” It was presented in a way that made it sound like a downgrade. We were told to go find a bellhop ourselves, go back to the front desk to request the new room, and then move our own luggage. The lack of urgency or concern made it clear our stay wasn’t a priority, and we decided to cut our trip short. In the casino, ordering a drink is nearly impossible, they rarely return with it. The casino bathrooms were consistently trashed. I also attempted to use a sharps container to properly dispose of my insulin needle, but every container I found was completely full. I’m very glad I brought my own. Overall, this stay was disappointing and not what we expected. While some staff members were kind, the overall experience and cleanliness issues made it hard to enjoy our trip.
• MM

  Michael Flores, MS,MSE

  Feb 21, 2026
  1.0
  Unacceptable Service Experience — Immediate Attention Required To Claim Jumper Management, I am writing to express my extreme dissatisfaction with the service my wife and I received at your restaurant today. We came in for a simple lunch — a cheeseburger and an eggs and bacon plate. What should have been a straightforward, enjoyable meal turned into a 42-minute exercise in being ignored and misled. During our visit, our waiter assured us not once but twice that our food was "on the way." It was not. When we escalated to the manager, she personally promised to deliver our meals herself. She did not. Meanwhile, we sat and watched four separate tables of five people each be seated, served, eat their entire meals, and leave — all while we still had nothing in front of us. Let me be clear: we did not receive complicated orders. A cheeseburger. Eggs and bacon. These are among the most basic items on any menu. There is no reasonable explanation for why our food never arrived while dozens of other guests were fully served around us. This was not just slow service — this was a complete failure at every level. Your wait staff made promises they didn't keep. Your manager made a personal commitment she didn't honor. At no point did anyone offer a genuine explanation, an alternative, or any meaningful effort to make this right. My wife and I left your restaurant hungry, frustrated, and feeling completely disrespected as customers. This experience has seriously damaged our trust in your establishment. I expect a prompt response addressing what went wrong and what you intend to do to ensure no other customer is treated this way. I also expect to be appropriately compensated for the time we wasted and the meal we never received. I look forward to your response
• AD

  AR Diaz

  Feb 18, 2026
  3.0
  I am writing to express my disappointment regarding my recent Valentine’s/22nd Anniversary stay at your Lake Charles property. As both a Landry’s member and a 24K Select player, I have always held your establishment to a high standard, which makes this experience particularly upsetting. I booked our stay on February 2nd over the phone. Your concierge team did a magnificent job arranging the surprise food and beverages I selected, and I truly appreciate their efforts. However, while traveling from Houston to Lake Charles, I noticed a preauthorization charge of $727.19. I assumed this covered the second night and concierge services. Upon check-in, I later realized I had already been checked in so the concierge could prepare the room. The front desk charged my card an additional $727.19, which was voided and fell off within 30 minutes. On Valentine’s Day — which was also our 22nd anniversary — I noticed another charge of $609.00. I contacted the front desk and was transferred to accounting, where I left a message. I then visited the VIP lobby to explain the situation and was told the charge was automatic because I had not yet been charged for the second night. I showed them my bank transactions and explained the sequence of charges. After speaking for several minutes, I requested that a manager contact me to further discuss the issue. I was informed that the person I was speaking with was the manager. I then asked for her supervisor to contact me. Unfortunately, no one reached out. By Sunday morning, the $609.00 charge had been resolved, but an $827.00 charge appeared. I was extremely confused as to how charges could be voided and reprocessed so quickly, yet the original $727.19 hold remained pending. When checking out Sunday morning, I again spoke with a front desk manager. I attempted to explain the situation, but she was dismissive, interrupted me, and stated the hold would release once the banks reopened. It is now Wednesday — five days since the original Friday hold — and the $727.19 is still pending. While I am fortunate that this amount does not negatively impact my finances, many guests live paycheck to paycheck. A pending hold of $727.19 could significantly affect their ability to enjoy their stay — whether dining, gaming, or otherwise. It is concerning that holds can be placed and additional charges processed immediately, yet releasing funds appears to take considerably longer. Beyond the financial concern, I was disappointed by the lack of follow-up from accounting and management and the dismissive attitude encountered at the front desk. After spending additional funds to make our anniversary special, I expected a higher level of service and attentiveness.
• CP

  Chris Pearson

  Feb 15, 2026
  2.0
  I recently stayed at the Golden Nugget in Lake Charles and was disappointed at both the amenities/property as well as the services provided in the room. The room rates I paid for were $350+ per night, the room did not come with robes nor drinking glasses. We asked housekeeping if they could provide wine glasses or just drinking glasses and were told they could only provide paper cups. For the price of the room, I would expect that glassware is something that you can justify providing for your guest's comfort, if not as a more environmentally friendly alternative. We decided to use the pool/hot tub/lazy river during the day. We appreciated how the property heated all of the pools to a comfortable temperature to use year around. We noticed multiple concrete tiles and ledges in a state of disrepair. It appeared as though the pool has not had maintenance in quite some time. When we arrived at the hot tub on Saturday around noon, we noticed an unfired bullet round was left near the hot tub - for other patrons to observe. When we moved to the lazy river, we found litter/trash on the ground and it appeared that no staff were taking any care of the outdoor property at all. One of the items we found was a discarded hygienic paper guard that is found on female swimsuits. For some reason, this was left on the ground of the lazy river for guests to admire.

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