Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.7
696 reviews
5 stars
578
4 stars
64
3 stars
16
2 stars10
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and friendly, contributing to positive shopping experiences.
Product Selection
The store offers a wide range of high-quality outdoor gear and products, although some customers noted limited selections compared to larger competitors.
Mixed Experiences
While many reviews highlighted excellent service, some customers reported negative experiences related to assistance and membership policies.
Store Environment
The store is generally well-organized and clean, with a welcoming atmosphere, although some customers felt overwhelmed by frequent inquiries about membership.
Online Ordering Issues
Several customers expressed frustration with online order fulfillment and inventory accuracy, leading to dissatisfaction with their shopping experience.
- DBDesert BackpackerOct 19, 20255.0Very knowledgeable about their products.
- TBTheresa BurdettSep 6, 20255.0I came in on Saturday 9/6, and Madison was beyond helpful and knowledgeable in hiking shoes. She was beyond patience when I kept asking for one more size up for the perfect fit. Madison was very professional and courteous, giving that she was helping multiple customers at once.
- CCChockalingamAug 2, 20255.0Great staff and collection, but probably not as much some of the bigger REIs I’ve been to
- MMMattJul 15, 20255.0Great place to get your outdoor gear. Keep an eye out on their sales
- THTommy HollowellJul 8, 20251.0No one volunteered to help me
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers award-winning products including gear and clothing designed for various outdoor activities, both under their own brand and from top brands like The North Face, Patagonia, and Columbia.
What are REI store hours in Indianapolis?
REI in Indianapolis is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up my online order at the store or use curbside pickup?
Yes, REI offers both in-store pickup and curbside pickup services.
Does REI accept mobile payments and credit cards?
Yes, REI accepts multiple payment options including American Express, Discover, MasterCard, Visa, Apple Pay, Android Pay, PayPal, and cash.
Is there free parking available when visiting REI at Castleton Square Mall?
Yes, REI provides free onsite parking with wheelchair-accessible spots available.
Is REI accessible for customers with disabilities?
Yes, REI offers wheelchair-accessible parking and is designed to be accessible for all customers.
What nearby shoe stores could I visit along with REI?
Nearby shoe stores include Chacos, Saucony, and DXL Big + Tall, which also offers men's clothing alongside shoes.
Are there dining options near REI for a meal before or after shopping?
Yes, nearby dining options include HotBox Pizza, One World Market of Indiana for sushi, Fresh 2 Order for American cuisine, Hyderabad House for Indian and seafood, and Buffalo Wild Wings for casual dining.
If I want to relax or get a beauty treatment near REI, where can I go?
You can visit nearby beauty and hair salons such as Love Is In The Hair Design Studio, LC Hair Studio, Skin Haven LLC, Sola Salon Studios, Studio 413 a Paul Mitchell salon, CocoMia Hair Studio, and Sunshine and Shear Company.
How can I contact REI at Castleton Square Mall?
You can call REI at +1 317-585-1938 or visit their Facebook page at http://facebook.com/REICastleton for more information.