Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.7
700 reviews
5 stars
582
4 stars
64
3 stars
16
2 stars10
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, often going above and beyond to assist.
Product Selection
The store offers a wide variety of high-quality outdoor gear and products, catering to various outdoor activities.
Mixed Experiences
While most reviews highlighted positive experiences, some customers reported issues with service, particularly regarding assistance and membership promotions.
Store Environment
The store is generally well-organized and clean, contributing to a pleasant shopping experience.
Membership Concerns
Several customers expressed frustration with the membership promotion tactics and policies related to member-only products.
- SZSamir Zemmouri3 days ago5.0Despite not buying anything and explaining that I probably wouldn’t Anders took the time to explain all the intricacies of sleeping bags and bivies and sleeping mats. He explained if you buy a 50 dollar item you will get your 30 dollar REI coop sign up refunded. He even stopped me from signing up because I want ready to buy yet so that I can get my 30 dollars back! He didn’t have to do that! He is customer focused and dedicated to providing value and he is very smart too! Thanks Anders. You won REI my business when I do buy a my sleep system!
- DKDar KwiatkowskiDec 23, 20255.0This was my first time at this location. I will be back...excellent customer service!
- JGJenn GonzalezDec 1, 20255.0I’ve been going here for years and have always been happy shopping here. Recently got help from an employee named Kyle. Excellent vibe and customer service from him. He knows his bike gear and helped me learn about some cool programs REI offers to co-op members. The manager there near closing time, didn’t get her name, was also incredibly helpful. I’d rather shop in store than online and today’s experience reminded me why. Stoked they have such good employees there. Also bought a yeti cooler because they were all so nice and helpful. 🤘🏾 In an age where the internet rules sales it’s nice to see employees like these with great people skills.
- DBDesert BackpackerOct 19, 20255.0Very knowledgeable about their products.
- TBTheresa BurdettSep 6, 20255.0I came in on Saturday 9/6, and Madison was beyond helpful and knowledgeable in hiking shoes. She was beyond patience when I kept asking for one more size up for the perfect fit. Madison was very professional and courteous, giving that she was helping multiple customers at once.
Frequently Asked Questions About REI
What types of outdoor gear and clothing does REI offer?
REI offers award-winning products including gear and clothing designed for various outdoor activities, both under their own brand and from top brands like The North Face, Patagonia, and Columbia.
What are REI store hours in Indianapolis?
REI in Indianapolis is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up my online order at the store or use curbside pickup?
Yes, REI offers both in-store pickup and curbside pickup services.
Does REI accept mobile payments and credit cards?
Yes, REI accepts multiple payment options including American Express, Discover, MasterCard, Visa, Apple Pay, Android Pay, PayPal, and cash.
Is there free parking available when visiting REI at Castleton Square Mall?
Yes, REI provides free onsite parking with wheelchair-accessible spots available.
Is REI accessible for customers with disabilities?
Yes, REI offers wheelchair-accessible parking and is designed to be accessible for all customers.
What nearby shoe stores could I visit along with REI?
Nearby shoe stores include Chacos, Saucony, and DXL Big + Tall, which also offers men's clothing alongside shoes.
Are there dining options near REI for a meal before or after shopping?
Yes, nearby dining options include HotBox Pizza, One World Market of Indiana for sushi, Fresh 2 Order for American cuisine, Hyderabad House for Indian and seafood, and Buffalo Wild Wings for casual dining.
If I want to relax or get a beauty treatment near REI, where can I go?
You can visit nearby beauty and hair salons such as Love Is In The Hair Design Studio, LC Hair Studio, Skin Haven LLC, Sola Salon Studios, Studio 413 a Paul Mitchell salon, CocoMia Hair Studio, and Sunshine and Shear Company.
How can I contact REI at Castleton Square Mall?
You can call REI at +1 317-585-1938 or visit their Facebook page at http://facebook.com/REICastleton for more information.