Trek Bicycle Granger is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and a great place to demo the latest and greatest e-bikes, mountain bikes, and more.
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their willingness to go above and beyond to assist.
Product Knowledge
The staff demonstrated extensive knowledge about bikes and accessories, helping customers find the right products for their needs.
Service Quality
Many reviews noted the excellent service department, with quick turnaround times and effective repairs, although there were some isolated complaints about service quality.
Store Environment
The store was described as welcoming and well-organized, contributing to a positive shopping experience.
Mixed Experiences
While most feedback was positive, a few customers reported negative experiences related to service and product availability, indicating inconsistency in customer satisfaction.
BN
Brett Nelson
Dec 18, 2025
5.0
Great customer service! Really nice and helpful store manager.
KK
Karen
Nov 20, 2025
5.0
It can sometimes be intimdiating for an older person who is not mechanically inclined to get help either purchasing a bike or learning maintenance for an existing bike. This is the most friendly and accomodating spot to come to purchase or to just to get help or direction. I have never been disappointed in the service!
SS
Sterling
Oct 5, 2025
5.0
Had an amazing experience. Called before hand to see what they had available and the employee was extremely helpful. Showed up and had a great chat and was out the door in no time. They explained the benefits with the bike and the free service. Will definitely be back!
AB
Allison Margaret Bigelow
Sep 29, 2025
5.0
Really nice, knowledgeable technicians and very helpful with recommendations on new bike routes, adult tune-ups, and kids bikes.