Business Details
About
Casino
Treat yourself to more winning at Ameristar East Chicago. Our premier casino features a stunning new High Limit Room, 72 exciting table games, 1,700 of the hottest slots and our one-of-a-kind Sportsbook. Indulge in everything from choice-cut steaks and seafood to excellent Asian specialties and burgers cooked to perfection. Relax in one of our deluxe king or queen rooms with sunken oversized tubs and 50-inch LCD TVs. There’s more of everything you’re looking for at Ameristar.
Details
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
6,588 reviews
5 stars
3,222
4 stars
1,489
3 stars
901
2 stars
360
1 star
616
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous customers reported unsanitary conditions in hotel rooms and common areas, including mold, dirt, and unclean bathrooms.
Staff Service
Mixed reviews on staff service; while some praised friendly staff, others noted rudeness and lack of helpfulness, particularly from night staff.
Room Quality
Rooms were described as spacious and comfortable by some, but many noted they were outdated and not well-maintained.
Casino Experience
The casino received mixed feedback, with some enjoying the gaming options while others found it smaller and less appealing than competitors.
Food Quality
Food options were criticized for being overpriced and of poor quality, with some customers expressing disappointment in dining experiences.
- JJJoe JohnsonNov 15, 20251.0The last time I stayed at this casino hotel. I woke up to Bed bugs crawling on me. I complained and all they did is put me in a different room. No refund, no comp, no nothing. You would think with all the money they make. They would compensate me somehow. I had to quarantine my entire luggage. Total inconvenience. The management in this place is terrible.
- JMJosh MobleyNov 11, 20255.0Plenty of slot machines. Lots of table games and all the workers I interacted with were polite and respectful.
- MJMatt JordanNov 10, 20254.0Great Valet service right away when you pull up, parking and Valet parking is free if you're staying at the hotel or going to the Casino. Our rooms were nice, beds were decent and the pillows too. The view of the water was my favorite.
- KCKathy CarlsonNov 8, 20255.0The staff is wonderful and very helpful. Valet named Curtis is wonderful. The hotel desk staff was very efficient and friendly but seemed stressed with too much to take care of (phones ringing, lines at all times, bell hop and gift shop. The rooms are spacious and comfortable. There is a desk, seating area (love seat), refrigerator, coffee maker and a good size closet. Housekeeping needs to be more thourogh. I felt confident that the linens, toilet, shower and tub were disinfected but the floors, surfaces, coffee maker and refrigerator were not clean. I always pack dish soap and clorox wipes due to this issue. The people who stayed before us left greasy handprints in the shape of feet on the walls, furniture, mirrors and windows that housekeeping missed. The refrigerator was full of ice and needed defrosted plus the exterior of the appliance and shelf it sits on was very dusty. There were minor maintenance issues for example, the front panel on the tub was cut short so the plumbing was visible and the toilet was leaking behind the tank near the shut-off valve. I expect better from Ameristar. The casino was fun! There is a good variety of slots, sports betting and table games. Again the staff was outstanding in the casino. The restaurants have a nice variety of food choices and price points to fit most people's needs. I would highly recommend the Red Lotus, it is a hidden gem. The food is amazing! There isn't much seating and they are only open 6-10p but definitely worth checking out. My favorite is the Thai Chicken Coconut Curry....yum! Overall, our stay was great because of the wonderful staff. We will be back :)
- KCKay D's Bored n Beauty ChatNov 8, 20253.0I'm only giving the service of four stars because the guy who helped us with the bags was very nice but far as the room they never wanted to fix that bed. They didn't even care so you can go look at it. They already knew it was broke. We fixed it but it fell back off
Frequently Asked Questions About Ameristar Casino East Chicago
What types of gaming options are available at Ameristar Casino East Chicago?
Ameristar features a High Limit Room, 72 table games, 1,700 slot machines, and a unique Sportsbook.
Is Ameristar Casino East Chicago open 24 hours a day?
Yes, the casino is open 24/7 every day of the week.
Does Ameristar East Chicago offer on-site dining options?
Yes, there are 4 restaurants onsite serving a variety of cuisine including steaks, seafood, Asian specialties, and burgers.
Is parking available at Ameristar Casino East Chicago?
Yes, both self-parking for free and valet parking are available.
Are there accommodations available at Ameristar Casino East Chicago?
Yes, the hotel offers deluxe king or queen rooms with amenities like oversized tubs and 50-inch LCD TVs.
Is Ameristar Casino East Chicago accessible for guests with disabilities?
Yes, it has wheelchair accessible entrances, parking, seating, and restrooms.
What dining options are there near Ameristar Casino East Chicago?
Nearby dining includes Burger Brothers (burgers and fast food), Bugatti's Steak & Pasta (steakhouse and Italian), Heritage Buffet, and Noodle Bar (Pan Asian).
What are some entertainment or sports venues near Ameristar Casino East Chicago?
The nearby Stadium offers bar, stadium arena, and restaurant services, great for visitors interested in sports events before or after visiting Ameristar.
How can a visitor make use of local transportation or facilities near Ameristar Casino East Chicago?
First Merchants Bank ATMs are nearby for convenient cash access, and the East Chicago Marina provides boating activities close to the casino.
Does Ameristar Casino East Chicago provide additional services such as housekeeping and front desk support?
Yes, both housekeeping and front desk services are available to guests.