REI

Reviews

• KP

  Kendra P.

  Dec 30, 2025
  1.0
  Horrific experience in this Vernon Hills store with Yolande. I had a return from October and she accused me of using the product when I did not. I told her I had it in my backpack but ended up not needing it but she continued to accuse me of lying. I felt disrespected during my interaction at this store and specifically with the lady named Yolande. I hope REI will address this so customers feel heard and valued in the future.
• NN

  NB

  Nov 17, 2025
  5.0
  One of Our Favorite Stores. We always have a great experience at REI in Vernon Hills. The staff is knowledgeable and genuinely helpful. We shop here for athletic shoes and outdoor gear, and my husband recently bought a bike the service was amazing from start to finish. We’re also REI members, and the member deals make it even better. The store is big, easy to shop, and has a great selection you can actually see and try on.
• RB

  Reed Bartuska

  Oct 5, 2025
  5.0
  We always have a great experience at this store. We popped in today to get some stuff for an upcoming camping trip and it was busy. Despite being busy the staff were super friendly and very helpful with gear questions that we had. We now have a sweet new Kelty baby carrier that I’m really excited to do some hiking with. Thanks for the help Laura!
• TK

  Tina Kh

  Sep 8, 2025
  1.0
  we were trying to get shoe but Joel that’s he’s name. He’s like I’m here but I dont wanna help you this kind of attitude usually REI customer service is the best but this person is something else everything else was good I love the store that’s for sure
• RE

  Ryan William (Expert)

  Sep 8, 2025
  2.0
  i asked an employee who was folding shirts (adjacent the shoes) if i she could get me a shoe from the back. she argued that she was on "the floor" and i should ask the one guy working in shoes. there were a few people already waiting for the one shoe guy and there were several employees on "the floor" not helping anyone. I don't think it was out of line for me to ask for help. i've never worked at a place where I was instructed to ignore customers in favor of folding clothes. maybe rei got bought out by private equity