REI

4.3
144 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
15515 S 95th Ave, Orland Park, IL
60462, United States

Hours

Reviews

4.3
144 reviews
5 stars
106
4 stars
12
3 stars
2
2 stars
6
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently described as friendly, knowledgeable, and helpful, providing excellent customer service and personalized assistance.

Store Cleanliness

Customers noted that the store is clean and well-organized, contributing to a pleasant shopping experience.

Pricing Concerns

Several reviews mentioned that prices are high, with some customers feeling that the products are overpriced.

Mixed Experiences

While many customers had positive experiences, there were also reports of unhelpful staff and negative interactions, indicating inconsistency in service.

Product Selection

The store offers a good variety of outdoor gear, but some customers expressed disappointment with the availability of specific items or brands.
  • KC
    Kevin Calkins
    Nov 2, 2025
    5.0
    Cool
  • CG
    Clarence Greene
    Oct 9, 2025
    2.0
    Very pricey. Sales are pricey to
  • BB
    Barnacle Bill
    Aug 17, 2025
    5.0
    I was just in here today for the first time. Employee “Giorgia” handled a return I had without flaw all the while being very courteous! I would soon meet employee “Frank” who was very knowledgeable about store merchandise, willing to demonstrate its assembly. Not all REI locations are created equal… it’s the employees who make u feel welcome and get u to return. The store was very clean and observed merchandise displayed well throughout! I definitely recommend this location and become a member if you aren’t already!! 👍👍😁🇺🇸🛶🏕️🧗🏽‍♂️🚵🏻‍♀️
  • CL
    Craig Lawrence
    Aug 13, 2025
    5.0
    Great store and Co-op! Very personable and professional staff. Highly recommended if you need outdoor gear or just advice about where to go on an adventure.
  • TG
    Tim G
    Aug 1, 2025
    1.0
    Lady in shoe department is so nice, every time I’m in she gives my kids stickers. I’m in a lot. Bought 600 watch and 300 backpack in last 6 months. Cashier yelled at 2 yr old son for touching a hat. Will be shopping elsewhere.

Frequently Asked Questions About REI

What types of products does REI in Orland Park specialize in?

REI offers quality outdoor gear, including camping, cycling, clothing, and ski equipment, plus its own award-winning REI brand products.

What are the operating hours for REI in Orland Park?

REI is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.