REI

4.2
146 reviews
The front of the REI in Orland Park, Illinois

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

REI
15515 S 95th Ave, Orland Park, IL
60462, United States

Hours

Reviews

4.2
146 reviews
5 stars
107
4 stars
12
3 stars
2
2 stars
6
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, friendly, and helpful, often going above and beyond to assist.

Product Availability

Some customers expressed disappointment over the lack of specific items in stock, particularly certain shoe models and outdoor gear.

Pricing

Several reviews noted that the prices are generally high, with some customers feeling that the quality justifies the cost, while others found it excessive.

Store Experience

The store was frequently described as clean and well-organized, although some customers reported negative experiences with staff interactions.

Mask Policy

The enforcement of mask-wearing during the pandemic received mixed reactions, with some customers appreciating the safety measures and others feeling uncomfortable with the approach.
  • BK
    Brittany Kokan
    2 days ago
    5.0
    I had the best first experience in REI OPK! I don’t recall the First Gentleman who helped me in the hiking boots dept glasses with darker hair he was helpful and then Pam took over and she was AMAZING very knowledgeable and thorough and I could tell she really enjoys what she does. She answered all my questions and some in great detail! I then asked another gentleman for assistance with gloves and he was beyond kind and helpful, took his time and helped me . I don’t recall his name but he had a green hat on, glasses and braces! The vibe in the store was very relaxed and I didn’t feel as a burden or rushed as I would in MOST stores these days. I felt I was welcomed to take my time to shop and encouraged to. Thank you REI OPK I’m excited to return for my next purchase.
  • DH
    Dave Hemminger
    Dec 20, 2025
    1.0
    They no longer carry the Merrill Moab 3 shoe in the stores. I am looking for someone who has them in stock. I need to be measured for correct size
  • KC
    Kevin Calkins
    Nov 2, 2025
    5.0
    Cool
  • CG
    Clarence Greene
    Oct 9, 2025
    2.0
    Very pricey. Sales are pricey to
  • BB
    Barnacle Bill
    Aug 17, 2025
    5.0
    I was just in here today for the first time. Employee “Giorgia” handled a return I had without flaw all the while being very courteous! I would soon meet employee “Frank” who was very knowledgeable about store merchandise, willing to demonstrate its assembly. Not all REI locations are created equal… it’s the employees who make u feel welcome and get u to return. The store was very clean and observed merchandise displayed well throughout! I definitely recommend this location and become a member if you aren’t already!! 👍👍😁🇺🇸🛶🏕️🧗🏽‍♂️🚵🏻‍♀️

Frequently Asked Questions About REI

What types of products does REI in Orland Park specialize in?

REI offers quality outdoor gear, including camping, cycling, clothing, and ski equipment, plus its own award-winning REI brand products.

What are the operating hours for REI in Orland Park?

REI is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.