Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
350 reviews
5 stars
266
4 stars
39
3 stars
12
2 stars
9
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported rude interactions and a lack of assistance.
Product Selection
Customers appreciate the wide selection of high-quality outdoor gear, although some noted issues with inventory availability and sizing.
Store Atmosphere
The store's atmosphere varies; many customers enjoyed the friendly and helpful staff, while others felt uncomfortable due to perceived staff attitudes.
Management Issues
Several reviews highlighted concerns about management's responsiveness to customer issues, particularly regarding product returns and staff training.
- BBBradDec 23, 20255.0Awesome mechanic was able to help with an extremely odd and time consuming issue. She was able to resolve it so I had could then have a bunch of fun riding the next day! Thanks again!
- KKKaylan KaneNov 9, 20251.0The service and products were horrible
- SSSinthiaOct 12, 20252.0Went in super excited to buy a bike. The first person who helped me was friendly and patient. But the second person who came over, an older gentleman, made me feel like I was bothering him just by asking questions. It seemed as me wanting to test ride the bike was a hassle for him. His energy was off and I didn’t even feel comfortable asking for help after that. I genuinely felt awful after my interaction with him. He only started to change his tone when he was trying to get me to sign up to be a member. It kind of seemed like most people working there weren’t too happy which definitely changes the vibe when you walk in. I’ll still go back because I love REI’s selection but I really hope the team can bring a little more warmth and enthusiasm to how they connect with customers.
- AKArt KalinaOct 5, 20255.0Always great selection
- ZBZaffer BasithSep 16, 20255.0Most of the products are higher quality and thus the price tags reflects it. This last time I went, the customer service was beyond expectation. Both the conversation and guidance was very helpful in my journey to buying the product. I will definitely be a returning customer.
Frequently Asked Questions About REI
What type of products does REI specialize in?
REI specializes in quality outdoor gear and clothing, including their own award-winning REI brand, as well as top brands like The North Face, Patagonia, and Columbia.
Where is REI located?
REI is located at 888 Willow Road, Northbrook, IL 60062, USA.
What are the regular store hours for REI in Northbrook?
REI is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does REI offer curbside pickup services?
Yes, REI offers curbside pickup services for customer convenience.
Which payment methods are accepted at REI?
REI accepts various payment methods including American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa.
What categories of products and services does REI provide?
REI provides products and services in categories such as camping, bicycles, shoes, clothing, ski and snowboard gear, rock climbing, and outdoor activities.
Can I find coffee shops near REI in Northbrook?
Yes, WFM Coffee Bar is a nearby coffee shop where you can enjoy a coffee before or after visiting REI.
Are there any fitness or wellness locations near REI?
Massage Envy, offering massage and skincare services, is located nearby and can complement your outdoor activities with wellness treatments.
Where can I find shoe stores near REI?
Nearby shoe stores include Saucony and DSW Designer Shoe Warehouse, both within close proximity to REI for additional shoe shopping options.
Is there a place to get bicycle repair services near REI?
While REI itself offers bicycle repair, you can also explore nearby options, though specific nearby places for bicycle repair are not listed in the profile data.