REI

4.5
350 reviews
The front of the REI store in Northbrook, Illinois

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

REI
888 Willow Road, Northbrook, IL
60062, United States

Hours

Reviews

4.5
350 reviews
5 stars
266
4 stars
39
3 stars
12
2 stars
9
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported rude interactions and a lack of assistance.

Product Selection

Customers appreciate the wide selection of high-quality outdoor gear, although some noted issues with inventory availability and sizing.

Store Atmosphere

The store's atmosphere varies; many customers enjoyed the friendly and helpful staff, while others felt uncomfortable due to perceived staff attitudes.

Management Issues

Several reviews highlighted concerns about management's responsiveness to customer issues, particularly regarding product returns and staff training.
  • BB
    Brad
    Dec 23, 2025
    5.0
    Awesome mechanic was able to help with an extremely odd and time consuming issue. She was able to resolve it so I had could then have a bunch of fun riding the next day! Thanks again!
  • KK
    Kaylan Kane
    Nov 9, 2025
    1.0
    The service and products were horrible
  • SS
    Sinthia
    Oct 12, 2025
    2.0
    Went in super excited to buy a bike. The first person who helped me was friendly and patient. But the second person who came over, an older gentleman, made me feel like I was bothering him just by asking questions. It seemed as me wanting to test ride the bike was a hassle for him. His energy was off and I didn’t even feel comfortable asking for help after that. I genuinely felt awful after my interaction with him. He only started to change his tone when he was trying to get me to sign up to be a member. It kind of seemed like most people working there weren’t too happy which definitely changes the vibe when you walk in. I’ll still go back because I love REI’s selection but I really hope the team can bring a little more warmth and enthusiasm to how they connect with customers.
  • AK
    Art Kalina
    Oct 5, 2025
    5.0
    Always great selection
  • ZB
    Zaffer Basith
    Sep 16, 2025
    5.0
    Most of the products are higher quality and thus the price tags reflects it. This last time I went, the customer service was beyond expectation. Both the conversation and guidance was very helpful in my journey to buying the product. I will definitely be a returning customer.

Frequently Asked Questions About REI

What type of products does REI specialize in?

REI specializes in quality outdoor gear and clothing, including their own award-winning REI brand, as well as top brands like The North Face, Patagonia, and Columbia.

Where is REI located?

REI is located at 888 Willow Road, Northbrook, IL 60062, USA.