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Meredith Hitchcock
4 days ago
ASK FOR A PRINTED ITEMIZED BILL. Undisclosed 18% service charge on all checks. No disclosure of the service charge (as required by Chicago food vendor rules) on any menu, digital or printed, and no disclosures on tables. Servers explicitly told us there was no auto service fee. They, by default, do not provide itemized bills and ask you pay just seeing the total on the tablet. If you ask for a printed itemized bill (which you definitely should based on my experience) the servers act like you're asking for their firstborn.
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Jordan Harwick
Mar 19, 2026
I had my birthday party here last night and it was a lot of fun, i do definitely recommend but my only issue was that we spent ALOT of money to be there and the server that was on our lane was rude and could care less about us. We reserved two lanes from 8-10 and wanted to all meet up around 7 at the bar, which was great, the bartender was awesome and so was the host/the girl that gave us our shoes and took our names(thank you!) another server did step up and take care of us and he was also amazing. Overall great time, pretty expensive but worth it. I want to put 5 stars but that server was so mean to us that I can’t, coming from a full group of service industry people someone should talk to her about her attitude.
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Hannah Esparza
Mar 13, 2026
My company had our annual party at Lucky Strike Wrigleyville recently and I was thrilled with the experience. We're a small team but were treated like royalty. Christian, Yvonne, and Vanessa were so kind and accommodating throughout our visit. The food service was quick and well attended to, our cocktails were delicious, and my team had a fantastic time bowling, playing Jenga and shuffleboard, as well as racking up credits at the arcade. The online booking process was smooth and customer service answered my questions promptly. I was also amazed at the reasonable pricing. Overall, a 5 star experience. Thank you LSW team!
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bossking Roland
Mar 9, 2026
I love coming to lucky strike but this time I’ve came it was over the top with that being said Steven the bartender omg I loved his attitude, I loved how he made sure that my requests were exactly to my liking, the food was excellent and exactly how I wanted it! the drinks were phenomenal!! I had special request for my drink and he meet them with flying colors!!! The drink were dangerously good I could not taste the alcohol! Definitely had to get seconds!
I wanted to share an absolutely amazing experience I had this past Saturday evening! My son, his dad and I came in for a fun arcade day. I had some Groupons ready to go, but I also had a few older ones that had expired. Groupon told me sometimes merchants could still honor the value, so I asked if it might be possible to use them.
That's when Yewumi stepped in, and honestly, she was a total superstar! She really went the extra mile to help us out. It wasn't a straightforward fix right away, but she was so determined and tried multiple approaches until she found a way to make it work. Thanks to her perseverance, we had such a wonderful and memorable time. She truly made this a even better experience!
It’s becoming increasingly rare to find such dedicated and resourceful customer service these days, and I genuinely can't express how much I appreciate her effort. As someone who works in retail management myself, I can confidently say that Yewumi possesses exactly the kind of problem-solving skills and customer-first attitude that makes an incredible employee. I'd hire her on my team in a heartbeat!
Please pass on my sincerest thanks to Yewumi. She's a real gem!