At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Many customers praised the staff for their extensive knowledge and helpfulness in assisting with outdoor gear and equipment.
Customer Service
Overall, customer service experiences were mixed; while many reviews highlighted friendly and attentive staff, some customers reported unprofessional behavior from specific employees.
Product Quality
Customers appreciated the high quality of products offered, although some expressed frustration over pricing and occasional stock issues.
Membership Experience
Several reviews mentioned the pushy nature of membership promotions, which detracted from the shopping experience for some customers.
RO
Ross O'Neill
Feb 3, 2026
5.0
Been a member here for a while, and everyone who I talk to has been remarkably helpful towards my understanding of various outdoor hobbies!
Brad helped me set up a tent and try some sleeping bags as well as giving some awesome backpacking advice, and Ian from the Bike shop gave me a comprehensive rundown which was EXTREMELY helpful for me as a beginner cyclist! They have some great gear & staff, everyone is helpful and the equipment for my hobbies is super helpful!
KM
Kirk Monnier
Jan 6, 2026
1.0
Awesome equipment and merch, but having to swat away employees asking to join REI Coop every time I go here becomes tedious.
VG
Vicki Gatter
Dec 15, 2025
5.0
REI is great for high quality items - particularly like the Patagonia clothing. The store has lots of unique items for outdoor use in addition to casual clothing. Lots of options to choose from for gift giving!
JH
Jo Hardy
May 28, 2021
5.0
Store had most of what you'll need for outdoor adventures
What types of products and brands does REI offer at the West Des Moines location?
REI offers quality outdoor gear, clothing, and equipment including their own award-winning REI brand, plus popular brands like The North Face, Patagonia, GoPro, Thule, and Columbia.
What are the store hours for REI in West Des Moines?
REI is open Monday through Saturday from 10:00 AM to 9:00 PM and Sundays from 11:00 AM to 6:00 PM.
Does REI in West Des Moines offer curbside pickup?
Yes, REI provides curbside pickup for customer convenience.
What payment options are accepted at REI West Des Moines?
REI accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, PayPal, and Visa.
Where is the REI West Des Moines store located?
The store is located at 5901 Mills Civic Pkwy, Suite 4100, West Des Moines, IA 50266.
Can I find coffee and a place to relax near REI West Des Moines?
Yes, Caribou Coffee is nearby, offering a great spot for coffee and a break before or after shopping at REI.
Are there any nearby shopping centers close to REI West Des Moines?
Yes, Mills Crossing shopping center is close by, providing additional shopping and dining options around REI.
Where can I find financial services near REI in West Des Moines?
Charles Schwab, a bank and credit union, is located nearby for your financial service needs.
What are some nearby stores where I can shop for shoes near REI West Des Moines?
Saucony, a shoe store, is located close to REI and offers additional footwear options.
How can nearby real estate agents be helpful to customers visiting REI West Des Moines?
Several real estate agents and agencies like CoreycabanbnRealtor and Iowa Realty are nearby, which could assist customers interested in relocating or exploring the West Des Moines area while visiting REI.