REI

Reviews

• KM

  Kirk Monnier

  6 days ago
  1.0
  Awesome equipment and merch, but having to swat away employees asking to join REI Coop every time I go here becomes tedious.
• VG

  Vicki Gatter

  Dec 15, 2025
  5.0
  REI is great for high quality items - particularly like the Patagonia clothing. The store has lots of unique items for outdoor use in addition to casual clothing. Lots of options to choose from for gift giving!
• MC

  Matthew Chapman

  Aug 23, 2025
  2.0
  I am writing to formally express my extreme dissatisfaction with the service I received from one of your bike mechanics, Sam, at REI. My experience was so unprofessional and disappointing that I have already canceled the membership I purchased just last night, which I had joined specifically to access bike shop services like this. Sam’s conduct was completely unacceptable. He repeatedly talked over me, ignored what I was saying, and made no effort to listen to my concerns. This was especially frustrating considering that the bike shop manager I spoke with the night before clearly acknowledged the age and condition of my bike and assured me there would be no issue having it serviced. Instead of honoring that assurance, Sam treated me dismissively, made me feel disrespected, and left me without the support I was promised as a member. His lack of professionalism went beyond poor communication. His demeanor was careless, he showed no genuine interest in providing help, and his overall presentation—including poor personal hygiene—reflected very poorly on both him and the REI brand. I expect better from REI, a company that promotes itself as valuing its members and providing top-quality service. Unfortunately, my interaction with Sam was the exact opposite. It is unacceptable to be treated this way after paying for membership, and I am compelled to take my business elsewhere as a result. I strongly urge REI to evaluate how employees like Sam represent the company and to ensure that customers are treated with the respect and professionalism they deserve. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I had the pleasure of working with Ian Holmgren, the shop supervisor at REI, and I can honestly say he was outstanding. Ian was incredibly professional, attentive, and genuinely helpful throughout my entire experience. He went above and beyond to ensure I felt taken care of, and I truly appreciated the way he handled everything. If more employees at REI carried themselves with the same professionalism and customer-first attitude as Ian, I would still be a loyal customer. Unfortunately, my decision to stop giving REI my business has nothing to do with Ian—in fact, he’s the only bright spot in my experience—but rather is completely due to the unprofessional behavior of another employee, Sam. Ian deserves recognition for the way he represents REI. He’s the type of employee that keeps customers coming back, and I only wish the rest of the staff followed his example.
• JA

  Jason Albers

  Aug 19, 2025
  5.0
  Brad at the Des Moines REI is absolutely outstanding! He spent nearly 3 hours helping my wife find the right gear for her upcoming trip, patiently answering questions, explaining options, and making sure every piece was exactly what she needed. His knowledge, professionalism, and genuine care went above and beyond anything we expected. We left the store feeling completely confident and well-prepared thanks to him. I honestly can’t recommend Brad highly enough—if you’re shopping at REI Des Moines, ask for Brad!
• AA

  Alisa

  Aug 19, 2025
  5.0
  I had a very special event coming up and Brad spent 3 hours making sure I had every single thing I needed. He was patient, kind, friendly, and honest. I don’t think I’ve ever had such good care!

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