Ameristar Casino Hotel Council Bluffs

Reviews

• DJ

  Dorene Johnson

  3 days ago
  2.0
  Service was rude counter check in was talking to someone else while helping me i had to tell her our room number 3 times we asked for extra pillows and blanket when they came to deliver they said they were out of pillows. And I know they were far from being booked full. The king size bed we had was the hardest bed i have ever slept in .Then while checking out they had printing issue's and couldn't give me a receipt . I will never stay here again. For the price we paid i expect way more then this.
• EE

  Eric

  Nov 17, 2025
  3.0
  Was a great stay beside did not have access to extra coffee. Asked front desk for extra coffees when checked in, was told they were out at the front desk so check back in the morning. I called the next morning and was still told they were out and housekeeping is in at 9am to get more. Pretty sad to wake to only 2 tiny cups of coffee and not have access to any more. Maybe suggest keeping 6 regular coffees and 2 decaffeinated coffees in the room to start off.
• DK

  Dan Knipe

  Nov 7, 2025
  1.0
  This place sucks because their so called Penn Play App won't work for you unless you spend a crap load of money and/or are rich. Wish they would respectfully update their app to make it easier for people to upload their funds without giving out error codes due to the casino not knowing what to do but blame your banking instead of owning up to it being their fault. I had this problem and there wasn't anything wrong with my bank account because I was still able to use it in their food area to purchase food off my bank card.
• TD

  Tyler Dageforde

  Oct 21, 2025
  1.0
  Ive been going to ameristar for years. Its moms favorite spot so its a frequent stop for me too. I hate to say it but my last two stays, it was just so sub par and disappointing because I expect such a great experience usually. And when I didnt have a great experience, I spoke to a guest experience specialist and he cared less in recovering me and making me happy than the two security guards I had to talk to. In my first stay, I requested a towel pickup, trash pickup, and fresh towels at the front desk. Said they were coming but never showed so I did on m6 own. Then I noticed the shower curtain was dirty and told front desk and they assured me a work order was put in but maintenance never showed. Then as im leaving one night, chuck, the robot security rolled up to the front of my car and I thought stopped just in front of it but turns out he did bump into it (tiny paint exchange, no real damage) and as I tried to reverse, he went foraard not allowing me to get around until I went faster. Then I check in yesterday amd my room was still dirty but they said I had to come down from the top floor to get the keys and had just lugged my way too many bags to the top floor and wasnt about to go back down and back up as im having health issues so I just stayed in the dirty room. And the halls have weirdly smelled of sewage on snd off throughout my stay. Worst of all was telling William and him having no cares really that my experiences have been rough and offered no chance to redeem me as a guest. Extremely disapointing.
• CH

  C Hartzell

  Oct 21, 2025
  1.0
  I guess when you have a comp room one should NOT expect it to be clean. The pictures represent rose petals all over the room and a empty toilet roll paper under bathroom sink. Then let's not ask for courtesy when your partner arrives later then you and you add her to your room and the supervisor wants to be a jerk for nice terms when she questioned her name and what I gave them. Please dont tell me about security issues if that was true you at the very least would have called the room to make sure of the name not just give them a key to my room. Then to find out the lock on door didn't work just the latch part. Then the last kicker was the fire alarm going off at 415am. Needless to say all things free are the best because this stay was far from it. Do better Ameristar with housekeeping, customer service, and make sure all things work like a lock on a door!! There are more hotels to go to maybe not free but all around better.

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