Ameristar Casino Hotel Council Bluffs

Reviews

• VV

  Victoria Vaughn-Grant

  2 days ago
  4.0
  The bed in the room was very uncomfortable and very hard to sleep on. On the outside walking path was beautiful but, I think they should add stable seating so the view and quiet can be fully enjoy. I will also suggest that painting on building where casino is needs some maintenance, lights and gift shop should be added. Overall experience was nice.
• DF

  donnie frick

  4 days ago
  4.0
  check in was not what I expected from this hotel. I arrived at 340. and I am a platinium member from choice hotels. and they told me that the room was available but if i checked int they would charge me 20.$ to do so. I said why, its only 20 minutes. and she said well thats the way it is for checking in early. I said thats crazy and told here i would wait 20 minutes. I have never had to do that at any choice hotel, which I will let know about this. I was very disappointed.
• CB

  Chris B

  Apr 18, 2026
  4.0
  My only complaint is Riley at the cage. We go there every couple of months and every time we're there, she's borderline bored, angry, and just not personable all at the same time. Every other cashier says, "Good luck" and things like that. The last time I was there I asked, "Hey, how's it going?" enthusiastically. Her reply was, "it's goin'" and she said it like she would rather watch paint dry than be at work. So she just stared at me and I said, "I'd like to do an e-check for $1,000. She didn't say anything throughout the entire transaction. After I got the cash I walked away. She said snarkily, "You're welcome." I'm sorry, but if you were my employee, you wouldn't have a job. I know the casino industry essentially needs warm bodies, but boy, do they sure have one here. Any other time the staff (been going there for 30 years) is always super nice and helpful. Not to sound entitled, but she should be telling ME thank you. I know the bartender that's been there for almost all of those 30 years...Pan downstairs is awesome...the beer cart guy--phenomenal. The people that pay out jackpots--all excellent. They always say, "Nice hit," etc. and you can tell are truly enthusiastic. Was just there this weekend and everyone was great--including me--because I didn't have Riley help me! 🤣 Otherwise, it's really a nice place. Good food, good dealers, all good.
• ED

  Erin Doty

  Apr 12, 2026
  1.0
  Booked a room. Asked for a room at the end of the hallway away from the elevator. . The initially gave me a room right across from the elevator. Went and got a different room and it was right next to a room full of people fighting and door slamming. They charged my card 3 times for incidentals which they fixed. Asked 3 people at 3 separate times for a wake up call at 4 AM because I had to be to the airport by 5 AM. I got no wake up call at all. I would not recommend this place to anyone. No manager on duty and no one cared enough to do thier job properly. Very disappointing.
• CB

  Connie Bugenhagen

  Apr 9, 2026
  5.0
  The staff at Ameristar are so friendly and helpful. The girl at the front desk accommodated our needs. The waitresses at breakfast were so friendly and the food was good. They have many slots and a great variety. I was offered drinks on the floor several times. Great job, Ameristar.