Many customers praised the friendly and helpful staff, particularly highlighting individuals like Dave, Christine, and Mike for their exceptional service and local insights.
Equipment Quality
The snorkeling gear and other rental equipment were generally reported as clean, well-maintained, and of good quality, with some customers noting the value for money.
Pricing
Customers appreciated the reasonable prices and special deals, such as the 2-for-1 snorkel gear rental, making it an attractive option for rentals.
Mixed Experiences
While many reviews were positive, there were some complaints about inconsistent service, including reports of rude staff and issues with reservations not being honored.
JC
Jessica Carter
Dec 10, 2025
5.0
There are many options for rentals in West Maui. I had such a great experience with the folks at Boss Frogs. I worked with the folks at the Napili and the down on 3636 lower Hono road and each time they were friendly, informative, and efficient. The gear was all clean and in perfect working order. Would highly recommend this company if you are looking for rentals.
MF
Melissa Fox
Nov 26, 2025
5.0
EXCELLENT customer service here! Amazing price on snorkel gear rental. Easy and fast!
CD
Corin Denington
Oct 18, 2025
5.0
Friendly and helpful staff. My fiancé and I rented snorkel gear from Boss Frog’s and walked away confidently in the gear and the recommended spots based on their daily snorkel report. Thanks to Boss Frog’s we saw plenty of beautiful fish and sea turtles!
BH
Brad Hunter
Oct 18, 2025
5.0
Great prices and the snorkeling gear worked out well. Gave us some good pointers on where to go nearby and very friendly.
OG
OMRAN GDARA
Sep 5, 2025
5.0
Bear was phenomenal and knowledgeable about all things snorkeling and snorkel gear!
Frequently Asked Questions About Boss Frog's Snorkel, Bike & Beach Rentals
What types of equipment and rentals does Boss Frog's Snorkel, Bike & Beach Rentals offer?
Boss Frog's offers rentals for snorkeling gear, bicycles, surfboards, and other water sports equipment, including paddleboarding and scuba diving accessories.
What are the operating hours of Boss Frog's Snorkel, Bike & Beach Rentals?
The store is open every day from 8:00 AM to 5:00 PM.
Where is Boss Frog's Snorkel, Bike & Beach Rentals located?
It is located in Maui, in Napili Plaza at 5095 Napilihau Street, Lahaina, HI 96761.
How can I contact Boss Frog's Snorkel, Bike & Beach Rentals by phone and email?
You can call them at +1 808-669-4949 or toll-free at +1 888-700-3764, and email at bossfrogjr@gmail.com.
Does Boss Frog's Snorkel, Bike & Beach Rentals accept credit cards and what payment options are available?
Yes, they accept VISA and credit cards, and also debit cards. They do not require cash only payments.
Does Boss Frog's Snorkel, Bike & Beach Rentals provide facilities for wheelchair users?
Yes, the store has wheelchair accessible parking and restrooms to accommodate wheelchair users.
Is Boss Frog's Snorkel, Bike & Beach Rentals a welcoming space for LGBTQ customers?
Yes, they welcome LGBTQ customers and are a transgender safe space.
What nearby dining options are available when visiting Boss Frog's in Napili Plaza?
Nearby restaurants include Joey's Kitchen, a Filipino and Asian restaurant, Maui Tacos for Mexican and Hawaiian cuisine, and Mama's Ribs and Rotisserie offering American barbecue and café options.
Are there any nearby shopping and boutique stores near Boss Frog's to visit?
Yes, nearby you can find Blue Maui Clothing, Lucky Cat Provisions boutique, and the shopping center Napili Plaza itself, which offers a variety of retail options.
What local activities and services are available close to Boss Frog's Snorkel, Bike & Beach Rentals?
Nearby you can enjoy Shangri-La Sailing Charter for sailing adventures, as well as services like Lahaina Healing Center spa, Island Time Tattoo studio, and professional event planning with Dolphin Dream Weddings.