Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Michele, Bear, and Orron.
Pricing Issues
Some customers reported dissatisfaction with pricing practices, including claims of false advertising and higher-than-expected charges for rentals.
Equipment Quality
Overall, customers found the rental equipment to be in good condition and suitable for their needs, with some noting the affordability of the gear.
Mixed Experiences
While many reviews were positive, there were instances of poor service and unprofessional behavior from certain staff members, leading to a few negative experiences.
KS
karan shah
1 day ago
5.0
Great experience, best price. Their payment system was not working yet they gave me the equipment
LT
Laura Tretter
Nov 2, 2025
5.0
Great customer service and tips about the area. Thanks Michelle!
KB
Katie B
Oct 26, 2025
2.0
False advertising. They claim you'll get 2 for 1 snorkel sets, but if you get two sets they'll charge you the same per set as a single for week (i.e. instead of 2 for $35, it's 2 for $70). They also charge more on retail items than the posted prices in the store (post card sets coat double). Actual snorkel gear was fine. But given the shady pricing id recommend going elsewhere that also offers deals and low cost gear.
JJ
Joyce Johnston
Oct 26, 2025
5.0
The best of the best we are happy that we met Bear at Boss Frogs Snorkle in Kihei, Maui as he helped us with excellent customer service. Bear was extremely knowledgeable, informative and friendly while explaining the snorkle gear, how to use it and where to go. We highly recommend Boss Frogs and we thank you for hiring the best!
CG
cameron grier
Oct 7, 2025
5.0
Just rented equipment from Bear he was super helpful gave us lots of advice on the equipment and where to snorkel. Would highly recommend. Thanks Bear!
Frequently Asked Questions About Boss Frog's Snorkel, Bike & Beach Rentals
Where is Boss Frog's Snorkel, Bike & Beach Rentals located?
Boss Frog's Snorkel, Bike & Beach Rentals is located at 2395 S Kihei Road, Maui, at Dolphin Plaza, Kihei, HI 96753, USA.
What are the opening hours of Boss Frog's Snorkel, Bike & Beach Rentals?
Boss Frog's Snorkel, Bike & Beach Rentals is open daily from 8:00 AM to 5:00 PM.
What types of rentals and services does Boss Frog's Snorkel, Bike & Beach Rentals offer?
The business offers snorkel gear, bicycles, surfboards, paddleboards, and related water sports equipment rentals and sales.
What payment options are accepted at Boss Frog's Snorkel, Bike & Beach Rentals?
They accept VISA as a payment option.
Is Boss Frog's Snorkel, Bike & Beach Rentals wheelchair accessible?
Yes, the location has wheelchair accessible restrooms.
Does Boss Frog's Snorkel, Bike & Beach Rentals have any online offers?
Yes, they have an exclusive online offer for snorkel gear rental available through their website.
Can I follow Boss Frog's Snorkel, Bike & Beach Rentals on social media?
Yes, you can follow them on Facebook at https://www.facebook.com/bossfroghawaii/, on Instagram @bossfroghawaii, and on Twitter @Bossfroghawaii.
What nearby places can I visit after renting gear from Boss Frog's Snorkel, Bike & Beach Rentals?
Nearby attractions include Keawanaku Beach for snorkeling, Big Beach Makena State Park for outdoor activities, and Maui’s World Gallery for local art.
Are there any nearby restaurants where I can eat after visiting Boss Frog's?
Yes, nearby dining options include Taqueria Cruz and Jawz Mexican Grill for Mexican cuisine, Cafe La Plage with American and Middle Eastern options, and Koiso Sushi Bar for Japanese food.
Is there a place nearby where I can get a massage or spa treatment after my visit?
Yes, Na Alii Massage and Dan Sanchez Salon are nearby and offer massage therapy and spa services.