The Lakes Rookley

Reviews

• SR

  Stuart Robinson

  today
  5.0
  We are so delighted with the complex, very clean, would recommend it, we will be back next year.
• LM

  Lyndsay Matchett

  5 days ago
  5.0
  Loved this location, our caravan was big, beds where very comfortable and everything we needed was either provided or was obtainable locally. Have already booked for next year .
• TB

  Tony Bernard

  May 19, 2026
  3.0
  Great location but the cottages need a good clean and refurbishment.
• MR

  Montur Rahman

  May 15, 2026
  3.0
  Depends where you stay. Its not really lakes more large pond. What they dont tell you: Swimming only available for a few hours during the day so if you are on the island for work you cant use it. Reception only open during the day. I got the cheapest caravan and it was furthest point away from Reception. Only reception has free wifi not in caravan. Could not find any food delivery services as it is quite isolated. The carvan does not have soap or handwash or dishwashing liquid. No towels. Caravan did not have thermostat so heating was either on or off. The caravans are not very well insulated so hot during the day and cold at night. Ants and other insects get in. Carpets are filthy but rest of it was clean.
• KK

  Katie

  May 8, 2026
  1.0
  We won't be staying here but need to make people aware of their drip pricing practice which is illegal. In searching booking.com webpage, not app, for accomodation for a mini break with my 2 dogs, I had a filter on allowing for only pet friendly accomodation, found this place that was just within my extremely tight budget so proceeded to book one of their pet friendly options (non refundable as I couldn't stretch to the refundable option). I was then contacted by them after booking advising I will need to pay another £45 per dog in order for them to stay. This was not listed anywhere remotely apparent on the webpage, had I known this I would not have booked it! Upon re checking booking.com website, not the app, right down at the very bottom of the page, way past the accomodation options and useful info, buried in a drop down menu it says the charges may apply for pets but you have to go digging for this information and it is not clearly apparent at time of booking and it is not clear what the charges are. By not making additional charges clear at time of booking this is known as drip pricing and is illegal to do! I spoke to booking.com and the Lakes at Rookely about this, advising them what they have done is illegal and they are both passing me back and forth between them like a girl on a casting couch, saying they can't help me, the other one has too. All I'm looking for is a refund of the money paid because they falsely advertised on the site that I was using. I do not care if they list it elsewhere, as they have claimed, it was not on the webpage I used and the law states it must be prominently displayed, not in drop downs, not fine print and certainly not on a different site or portal. Do not book with them, or if you do prepare for hidden fees. I have prepped my evidence for small claims and it should be a slam dunk, but it is a shame that neither company will do the right thing considering what they have done is blatantly illegal.