Trek Bicycle Shrewsbury

Reviews

• BH

  Benjamin Hambright

  1 day ago
  2.0
  Rented an e-bike just now and upon receiving the bike the brakes were pretty squishy but I didn't say anything. As I got into the trail, the brakes continued to get more squishy to the point that they stopped functioning unless I continuously pump the brakes to keep them pressurized. It even caused me to fall one time since the brakes weren't working so well... I brought it up with the associate when I returned it and the associate recognized that the brake wasn't functioning properly but he said that the bike went through the shop and was checked out before it left and according to them it was fine but it was not fine. I feel questioned in my integrity and they did nothing to make it right, nor did they apologize. As if I could've done something to damage the brakes in this way? Not happy with my experience.
• TY

  Thomas Yaxley

  Aug 28, 2026
  5.0
  I genuinely can’t thank the team at Trek Shrewsbury enough. I’ve dealt with Peter, Lee and the team a number of times now, and the level of service has always been brilliant. I actually live far enough away that every visit is a two-hour round trip, but I’m more than happy to make that journey because I know I’ll be looked after properly. What really stands out is how approachable and responsive they are. They answer the phone, reply to emails and, most importantly, they never make you feel like you’re nagging them or being a nuisance, even when you have lots of questions or need to chase something up. That makes such a difference. This latest situation with my Supercaliber really showed why I keep going back to them.When the frame was damaged, I wasn’t sure what the outcome was going to be. Despite it not being a warranty issue, Lee took the time to speak to Trek, explain everything clearly, help with the information I needed for my insurance and ultimately help me find a solution. What I really appreciate is that it never felt like I was just another customer with a problem. They genuinely cared about getting me back on my bike and went the extra mile to help make that happen. I’ve now got the go-ahead for a like-for-like replacement, and they’re even sorting the Invisiframe protection on the new frame for me. That’s service. Thank you, Peter, Lee and everyone at Trek Shrewsbury. You guys are genuinely brilliant, and I really appreciate everything you’ve done for me. It’s not often you find a bike shop where you feel you can completely trust the people looking after your bike, but that’s exactly how I feel about Trek Shrewsbury. A two-hour round trip might sound like a long way to travel for a bike shop, but when you get this level of service, it’s absolutely worth it. I’ll keep coming back — and I’ll keep recommending you to anyone who asks. 🚵‍♂️❤️
• KB

  kraig Buckley

  Aug 26, 2026
  5.0
  Fantastic team at the Shrewsbury branch, with great product knowledge and service
• HH

  Hux

  Aug 26, 2026
  5.0
  Brilliant bike shop went in for a look around and got a free key ring. Sid was one of the nicest person I have ever met and he let me and my parents have a look at his bike a lovely one as well
• FF

  faye

  Aug 1, 2026
  5.0
  My son and I were visiting family in Shrewsbury and I’d contacted the shop about the possibility of my son joining the weekly MTB ride out in Shropshire in order to keep on top of his training. Maneth was extremely helpful and got my son all sorted with bike hire and there was constant communication before our arrival. When we got to the shop the bike had been prepared to spec and Pete and all the team were so incredibly friendly and knowledgeable and made my son feel at home. They all went truly above and beyond for my son and he had an absolutely fab experience with them and the group of MTBrs. I can’t thank them enough and he’s already said he wants to join them again next time we’re back.

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