This profile is uncertified and using publicly sourced data
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Business Details
About
CasinoAmusement Park
Reels Casino Slots was formed back in 2015, and our first venue was in Dagenham, Essex. Prior to this we had spent a great number of years working in the single site pub and club operating business.
We now operate from 6 venues across the London region.
Being a truly independent operator, we are now able to offer the best and latest in machines including SG Gaming Equinox, Blueprint Aurora, Novomatic Magic Games HD and Playmore.
We also offer cashless play in all our venues through our Innoprint and Playsafe TITO systems.
Customer service and the customer feedback has been key to our success at Reels. We believe in giving our customers an enjoyable experience in safe and comfortable surroundings.
Location
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.