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The front of the REI store in Atlanta, Georgia
Brand Certified

REI

4.6
(956 reviews)

Business Details

(404) 633-6508
https://www.rei.com/stores/atlanta.html

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
1800 Northeast Expy Ne, Atlanta, GA
30329, United States

Hours

Reviews

4.6
956 reviews
5 stars
763
4 stars
103
3 stars
35
2 stars
22
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of exceptional service from individual employees.

Product Selection

Customers appreciated the wide variety of outdoor gear available, although some noted issues with stock levels and organization in the store.

Mixed Experiences

While many reviews highlighted positive interactions, there were notable complaints about specific employees providing poor service, which negatively impacted some customers' experiences.

Store Layout

Several customers expressed frustration with the recent store layout redesign, finding it confusing and less efficient for shopping.

Online and In-Store Experience

Customers reported positive experiences with online orders and in-store pickups, often noting quick and efficient service.
  • MW
    Michael Walls
    3 days ago
    5.0
    Excellent bike repair service!
  • RR
    Reyes Rodriguez
    Feb 22, 2026
    5.0
    Beth, in footwear, was extremely helpful in getting the information about the sizing of a display shoe my girlfriend tried on. This is why I keep coming back to the store because of the emphasis on great customer service. Please get Beth a raise or bonus!!!
  • WG
    woo guseul
    Feb 13, 2026
    5.0
    아크테릭스 파타고니아 노스페이스 구입 가능
  • MC
    Michaela Crego
    Jan 19, 2026
    5.0
    I went here a day before hiking mount yonah and knew I had to get shoes (my 6 year old sneakers weren't gonna do it) and the employees there were SO friendly. I'm new to longer hikes and didn't know the difference between two different boots, but the guy helped explain it to me and helped me choose a pair with giving me all that info. He was really nice about it too! Then I had another guy help me find the gloves! The lady that helped me check out was great too! I walked out of there with new boots, gloves, and hiking socks and I don't think I've ever had such good customer service in so long. Thanks for being such big help to my hiking journey.
  • TW
    Tammy Weaver
    Jan 16, 2026
    5.0
    I was in REI yesterday with my friend Susan. We are hiking the Camino in October and she was looking for a backpack. The gentleman that helped us was named Joel! He could not have been any more friendly, kind and helpful! We were there for at least two hours and he was so patient with us! She was able to get the perfect pack for our adventure thanks to Joel! Sometimes it’s about the people you meet along the way! Thank you, Joel! Tammy

Brand Certified Facts from REI

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Certified March 01, 2026Yext Knowledge Graph
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