Business Details
About
Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.6
940 reviews
5 stars
749
4 stars
102
3 stars
35
2 stars
21
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, although there were some negative experiences reported.
Store Experience
Many customers enjoyed the quick service and efficient in-store pickup, but some expressed frustration with the store layout and organization.
Product Selection
The store offers a wide variety of outdoor gear and clothing, but some customers noted a decline in quality and availability of certain sizes.
Mixed Reviews on Staff Attitude
While many staff members received high praise, a few customers reported negative interactions with specific employees, impacting their overall experience.
Return Policy
Customers appreciated the generous return policy, which allowed for hassle-free exchanges and refunds.
- MFMartha FulkNov 11, 20255.0If you need hands on help and guidance, ask for Tyland. He helped our entire family so patiently for a backpacking trip when we needed what felt like a million things. He was knowledgeable about quality, cost, fit, durability, and made sure we got the best of everything within our budget. Highly recommend!!!!
- SSsanson ssansonnNov 8, 20251.0I was at the store recently, and the young man who helped me find what I was looking for was absolutely excellent, very professional, polite, and attentive. I wish I had asked for his name because he truly provided great customer service. However, when I went to check out, it was a little past 8:00 p.m., and I wanted to order two additional pairs of pants in different colors that were only available online. I spoke with a lady named Carly at the register and mentioned that I wanted to place an order. She looked at her coworker in a way that made me feel uncomfortable, as if they were annoyed or just ready to leave. Both of them exchanged looks that felt dismissive, and it honestly made me feel unwelcome. I also run my own business, and I always make sure my customers feel appreciated no matter what time it is. Small gestures and attitude matter. REI is known for excellent customer service, and I hope management reminds their staff that maintaining a positive attitude is just as important as closing on time
- SCSteve ClineNov 3, 20255.0Helpful staff
- LAleila abbasiOct 31, 20255.0Ordered online at night, chose in-store pickup. Got barcode email next morning. Went to the store, showed code — got my order in under 1 minute. Quick and easy.
- EEEmilyOct 21, 20255.0I usually shop online but needed a pair of boots quickly for an upcoming trip and decided to visit in person for the first time. The staff members were so friendly and helpful. They took the time to explain the different styles and sizes and helped me figure out what would work best. It was honestly one of the best customer service/shopping experiences I’ve had in a while.
Frequently Asked Questions About REI
What are the operating hours for REI in Atlanta?
REI in Atlanta is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM. The store is closed on Thanksgiving (Nov 27), Black Friday (Nov 28), and Christmas Day (Dec 25).
Where is REI located in Atlanta?
REI is located at 1800 Northeast Expy NE, Atlanta, GA 30329, USA.
What types of products and brands does REI offer?
REI offers quality outdoor gear and clothing including its own award-winning line, alongside brands such as The North Face, Patagonia, GoPro, Thule, Osprey, prAna, Arc'teryx, Columbia, and Smith Optics.
Does REI offer curbside pickup or delivery services?
REI provides curbside pickup service but does not offer delivery services.
Which payment methods are accepted at REI Atlanta?
REI accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, PayPal, and Visa for payments.
Is REI accessible for customers with disabilities?
Yes, REI offers wheelchair accessible entrance and parking, and has onsite accessible services to accommodate customers with disabilities.
What nearby shoe stores can I visit near REI Atlanta?
Near REI, you can find shoe stores such as Chacos and Saucony where you can shop for footwear to complement your outdoor gear.
Are there dining options close to REI in Atlanta?
Yes, nearby dining options include Toco Hill, a fast food restaurant and farm; Japan House restaurant; and Takeout Taxi, an American restaurant. These are great to check out before or after your visit to REI.
What recreational and fitness facilities are near REI Atlanta?
Nearby you can find Georgia Prosthetics, which offers gym and sports facilities, and The Rack Athletic Performance Center, a gym and sports venue, perfect for fitness enthusiasts visiting REI.
Does REI provide onsite services or require appointments?
REI has onsite services available and does not require appointments for visits or services.