Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of exceptional service from individual employees.
Product Selection
Customers appreciated the wide variety of outdoor gear available, although some noted issues with stock levels and organization in the store.
Mixed Experiences
While many reviews highlighted positive interactions, there were notable complaints about specific employees providing poor service, which negatively impacted some customers' experiences.
Store Layout
Several customers expressed frustration with the recent store layout redesign, finding it confusing and less efficient for shopping.
Online and In-Store Experience
Customers reported positive experiences with online orders and in-store pickups, often noting quick and efficient service.