REI

Reviews

• SB

  Sarah B.

  Mar 5, 2026
  5.0
  Employees are very kind and patient. I had a good time finding the right hiking shoe.
• BN

  Bradley Nix

  Mar 1, 2026
  5.0
  We had an exceptional experience with Sadie at REI in Winter Park and felt compelled to recognize her. Two weeks ago, we came in looking for hiking shoes for my fiancé, who is preparing for an adventure trip to Costa Rica that will involve extensive trail hiking. Sadie spent over an hour with us — and not once did we feel rushed. Her knowledge was extraordinary. She didn’t just explain the differences between shoe types; she thoughtfully guided my fiancé toward the specific shoe that would best support the kind of terrain and conditions she’ll be facing. What truly stood out was her expertise in fit. She carefully evaluated the width and length of my fiancé’s feet and explained how different brands and models would accommodate her foot shape. When we returned later, Sadie once again took the time to ensure the sizing was perfect — even recommending going up a half size based on the construction of the shoe and the demands of long trail hikes. Sadie does not work on commission. She helped us simply because she is a true professional and clearly takes pride in being an expert at what she does. That level of service is rare. She’s exactly the kind of person who keeps us coming back to REI. Thank you, Sadie, for going above and beyond.
• DP

  Daniel Patterson

  Feb 21, 2026
  5.0
  Incredible store with very friendly staff.
• NC

  Naomi Cossgrove

  Feb 15, 2026
  1.0
  This is about Jessica- I really love this store and everyone is always so nice.There's one employee in particular that just has a dark cloud above her head. Just ruins the whole experience always has an attitude.Always trying to give me or my wife trouble and I spent thousands of dollars at the store and I just don't appreciate jessica the worst employee in America
• RL

  R Lin

  Feb 12, 2026
  4.0
  Been to this REI a few times and it’s super nice and always kept pristine. Employees are helpful if you want anything and there’s so much to explore. In a recent time I finally decided I would invest in som hiking shoes, so it was really nice to have help from an employee when I chose several pairs, and then she brought out and extra pair that she said are more comfortable, and well I ended up purchasing that extra pair, thanks to her thoughtfulness. They have just about everything you need here for your backpacking, camping or hiking trip. But it can certainly get spendy. It’s all the super high quality brands here so the price does not budge. There’s a few sales here and there but that’s why I wouldn’t shop here so often. But once in a while it’s nice and even to get inspiration for outdoors adventures. Something else cool about REI is they offer classes to members & nonmembers to teach you about backpacking, survival tips, and how to prepare for certain trips. I’m taking a free class for how to prepare for summiting Mount Everest Base Camp, how cool!

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