REI

4.5
728 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupAvailable

Location

REI
430 Orlando Ave, Winter Park, FL
32789, United States

Hours

Reviews

4.5
728 reviews
5 stars
543
4 stars
90
3 stars
28
2 stars
15
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff interactions is mixed; while some customers praise helpful and knowledgeable employees, others report rude or disengaged service.

Product Quality

Customers appreciate the high quality of products offered, particularly for outdoor gear, although some express concerns about pricing.

Store Experience

The store atmosphere is described as inconsistent, with some customers enjoying a welcoming environment while others feel ignored or unwelcome.

Membership Value

Many customers find value in the lifetime membership, citing benefits like discounts and a generous return policy.

Selection and Variety

The store is noted for its wide selection of outdoor gear, appealing to various hobbies and activities.
  • JC
    Jeff Coles
    2 days ago
    5.0
    Kelly was super helpful ordering my camping chair. This store has an amazing selection of outdoor gear. I was glad I signed up for a membership thanks to Kelly’s help!
  • HH
    hotmusterd
    Nov 17, 2025
    5.0
    I’ve been coming here a number of years now. Special thank you to Randy for being so kind and knowledgeable and attentive to me and all of my concerns. I expressed concern in my current water filter and he was able to relive all my concerns and questions. He also gifted me a Florida Trail hikers book! Thank you Randy!! Give this man a promotion 😎
  • FB
    Fire Boxer
    Nov 11, 2025
    5.0
    Went here for the first time for supplies for a trip to cold Colorado. Was instantly met by Brandon, who is an exceptional person, Einstein of knowledge about anything outdoors and supremely well apt at customer service!!! Really great experience and will definitely be back for supplies and equipment for our daily lives in hot Florida!!!
  • PI
    Phone Info
    Nov 9, 2025
    1.0
    Snarky rude staff going on and on about how people are getting banned from returning in order to scare you from returning. You can tell they preferred life behind a mask. If this store is the indication, rei is over.
  • VC
    Valentin Carbajal
    Nov 7, 2025
    5.0
    Almost left until I asked staff they helped me find what I was looking for i appreciate it.

Frequently Asked Questions About REI

What types of outdoor gear and clothing does REI offer?

REI offers quality outdoor gear and clothing including their own award-winning REI brand gear, as well as products from brands like The North Face, Patagonia, GoPro, and more.

What are the store hours for REI in Winter Park, FL?

REI is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 7:00 PM.