REI

Reviews

• KM

  kirk mattingly

  3 days ago
  1.0
  Absolutely the worst company I have ever had to deal with. Poor shipping, lousy customer service and way over priced.
• MM

  Minh Sae Ma

  Apr 15, 2026
  5.0
  We got very good service on 04/14/26. Thank you Dave.
• DT

  Daria Toler

  Apr 4, 2026
  5.0
  This REI offers unparalleled customer service. I’d like to highlight Dave, who has assisted my husband and me on two trips, demonstrating his expert knowledge of hiking and outdoor gear, as well as personal familiarity with various hiking locations. His expertise significantly elevates the shopping experience. I am certain I will return to see Dave before planning my next outdoor adventure!
• JA

  Joseph Al-Kirwi

  Apr 2, 2026
  5.0
  This REI location like many others is amazing with helpful staff and tons of quality products. Because REI Dallas store closed down many years ago, I decided visit this store to purchase a lifetime membership and support the future of this company. I believe this world is a better place with companies like Patagonia and REI reconnecting people with the outdoors lifestyle in environmentally conscious ways. There’s imperfections in all businesses, but these are some of the good ones to keep around.
• LW

  Lq W

  Mar 16, 2026
  1.0
  I recently had a flat tire on my ebike, brought it to this shop to do a simple patch job. After two days, they told me they can't fix it because of some "customized wire". I did add some wires, but those wires only connect to the battery, to show the voltage, they have nothing to do with the tire, you can clearly tell where those wires end. They don't even touch the tire! Next they claimed:"We don't deal with customized work", You are a BIKE SHOP for God's sake! Customization is YOUR JOB! I actually had the exact same tire replaced in another shop recently, That was a one man shop, just one guy fixing bikes, he had to take the tire and tube off and replace them with a brand new set. he never complained about the wire. But this REI, supposed to be a big box store, can't even do a simple patch job?! I don't know what else they can do? Maybe drinking coffee and complaining about the weather? From what I can tell, the technician didn't even try to take the tire off, there's no trace of any sort of work, the lazy technician probably just look at the bike and decided:"I am not going to bother" and let the bike just sit in the store for two days! Very disappointed. Would never step in this store ever again.

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