REI

4.4
355 reviews

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair Shop
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
1152 Assembly Drive, Tampa, FL
33607, United States

Hours

Reviews

4.4
355 reviews
5 stars
273
4 stars
29
3 stars
10
2 stars
5
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting individuals like Dave and Ian for their exceptional service.

Product Selection

While some customers appreciated the variety of outdoor gear available, others expressed disappointment in the limited selection of specific items, particularly clothing and shoes.

Parking Issues

Several reviews mentioned difficulties with parking, describing it as limited and challenging, which detracted from the overall shopping experience.

Mixed Experiences

While many customers had positive interactions, there were notable complaints about rude staff and poor customer service, particularly from management.

Pricing Concerns

Customers noted that while the quality of products is high, prices can be steep, leading to mixed feelings about value for money.
  • TA
    the king (andromeda)
    3 days ago
    4.0
    Not much parking space
  • GG
    Glen Gullickson
    5 days ago
    1.0
    My wife ordered a back pack, which is being "delivered" by REI's preferred carrier. It was in Tampa at 1:30 am today and it is now 6pm in the evening. We are not likely to order from REI if they retain OnTrac as their carrier. UPS would have delivered it by now. Also, I have absolutely ZERO confidence the package will be delivered to the correct address. This is a really bad look for a retailer that is trying to "turn things around". Note, pkg delivered to the correct address @ 7:30 pm. 17 hours after the last update. Communication is the key to success and, likewise, lack of communication is really bad. Just sayin'.
  • JB
    Josh Blanco
    5 days ago
    5.0
    I can’t say enough about the fantastic experience I had at the REI in Midtown Tampa Bay. My partner and I recently got a new Airstream, and we popped in to look for bicycles that we could easily tow along. Kyle was an absolute rock star. He spent a ton of time with us, not only geeking out over all things RV-related but also helping us find the perfect bikes that fit both our sizes and our budget. His knowledge and enthusiasm were truly top-notch. Kyle made the entire process feel like part of the adventure we’re embarking on with our Airstream. Thanks to him, we’re set up with bikes that are perfect for our travels. If you’re ever in the area and need anything outdoor-related, do yourself a favor and ask for Kyle. He’ll make sure you leave as excited and well-equipped as we did. Thank you, Kyle, and thank you, REI! This experience has just made our upcoming trip that much more amazing.
  • KM
    Kenny Merritt
    Nov 17, 2025
    5.0
    I'm very impressed with the staff at this location. Their level of professionalism is above the standard. They're patient, knowledgeable, engaging, understanding, and courteous. I will continue to bring my family here.
  • BC
    Beatriz Valdés Camejo
    Nov 11, 2025
    5.0
    I went to REI with my boyfriend just looking for comfortable running shoes, but our experience turned out way better than expected! The associate who helped us, Dave, was incredibly knowledgeable and friendly. He immediately understood what we needed and even guessed my profession just from the way I described how I stand and the way I supinate my feet while working 10–12 hours a day. He took the time to recommend the perfect pair of shoes — the right style, size, and support — and explained everything clearly. He also walked us through the benefits of becoming REI members, which was super helpful. We left the store happy, informed, and with shoes that feel amazing. Definitely one of the best shopping experiences I’ve had in a long time!

Frequently Asked Questions About REI

What types of outdoor gear and clothing does REI offer?

REI offers a wide range of quality outdoor gear and clothing, including their own award-winning REI brand designs along with popular brands like The North Face, Patagonia, GoPro, Thule, and more.

Where is REI located in Tampa?

REI is located at 1152 Assembly Drive, Tampa, FL 33607, in the Midtown Tampa neighborhood.