Big Wheel Bicycle USA Inc

Reviews

• NK

  Natch Korolkovas

  Feb 17, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Exceptional service, kindness, and honesty — truly unforgettable Yesterday my son had a serious problem: his bike broke on the way to school. We are currently without a car due to an accident, and the bike is his only means of transportation. Anyone who lives in Miami knows how unrealistic it is to rely on buses or walking. I searched everywhere for the part and found it available only through Specialized in Hollywood, about 17 miles from our home. I was already trying to figure out an almost impossible plan involving multiple Uber rides and transporting the bike partially disassembled. Then I called Big Wheel Bicycles — and that’s when I met Samuel. Samuel told me it would be best to see the bike first to confirm the part and check its condition. I explained our entire situation: the accident, being without a car, and the bike being my son’s only way to get around. Without hesitation, Samuel offered to bring the part to us, charging only for the Uber. At first, he mentioned coming after 6pm, but when I explained the bike shop would be closed, he immediately said he would try to come earlier. We spoke around 1pm — and by 3:30pm he was already at our home. He replaced the broken part (the derailleur hanger), aligned everything perfectly, checked the bike thoroughly, and when he noticed the rear derailleur will also need replacement, he found a temporary solution so my son could continue riding safely for the next few days. On top of that, he honestly recommended other bike shops closer to us, saying they would be more convenient since we don’t have a car — even though they are technically competitors. Samuel charged only for the part and the Uber. When I asked about labor costs, he didn’t charge anything. He went out of his way, solved our problem, and gave us peace of mind during a very stressful moment. It’s rare these days to find someone so kind, honest, ethical, and genuinely human. Samuel was truly a blessing and the light of our day. I will absolutely work with him again whenever I have the chance, and I will recommend him and Big Wheel Bicycles to everyone I know. Thank you, Samuel. May God return your generosity to you double 🙏✨
• DG

  Danny Garcia

  Nov 20, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ BIG WHEEL CYCLES Hands down the #1 bike shop in South Florida—simply the best. Their unmatched service, incredible attention to detail, and genuine passion for cycling make this the place to go for riders of all levels. Whether you're into track bikes, MTB, or road bikes, the team at BIG WHEEL CYCLES delivers expert guidance, honest advice, and flawless work every single time. The staff is friendly, knowledgeable, and always willing to go the extra mile to make sure your bike is performing perfectly. From quick tune-ups to full custom builds, they treat every customer with care and professionalism. If you want top-quality service and a shop you can trust, BIG WHEEL CYCLES is the one. 🚴‍♂️🔥
• JS

  J Swane

  Nov 14, 2025
  5.0
  The absolute best around. I went in to get a quote on a dropper post. Instead of just giving me a price and closing the deal, their associate Jordan gave me some advice on my seat position and footing to improve my performance. I ended up not even needing the dropper post and appreciate their knowledge, integrity and honesty. They certainly earned me a a customer now, for life. They’re also local and family owned which is nice to support
• AG

  Andrew Geraghty

  Sep 17, 2025
  5.0
  First time visiting this store today to get my bike sorted out after taking it elsewhere a couple of weeks ago. Definitely from now on I'll only ever bring my bike here,excellent service, very knowledgeable and above all 100% honest, if l could give 10 star's l would THANK YOU 👍
• JT

  jason tate1

  Sep 15, 2025
  5.0
  Sandy and Tony amazing people, have bought a few bikes from them and between them the Knowledge and customer service is really appreciated ! They are the best specialized dealer in the area I prefer going to them that even specialize themselves.

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