REI

Reviews

• SC

  Sasha Coco

  Apr 10, 2026
  5.0
  I always love visits to REI, but this was the absolute most pleasant. The gentleman who assisted me in picking a rain jacket, Guido, was very knowledgeable and simply a joy to chat with.
• MW

  Matthew Webber

  Apr 7, 2026
  5.0
  Shout out to Jeremy at this REI. We had ordered a Thule box online and Jeremy was great with demonstrating things, helping get the box outside, and helping me lift it on the car. Great work and attention to detail.
• JW

  Jason Walker

  Mar 31, 2026
  5.0
  Great staff.
• JC

  Joel Collins

  Mar 5, 2026
  5.0
  The team was able to pull associates from different areas to the shoe department where all of the customers were and each associate was competent and trained to help. This was at 8 pm. I haven’t seen this in retail in a long time. Well done, limited waiting after a sudden rush of customers.
• FH

  Foster LeBeau Harrison

  Mar 1, 2026
  1.0
  Terrible customer service. Short responses, no warm welcome. The feeling you get is the associates don’t want to be at work. When asking a question regarding which is your number one “trail” running shoe & the response is like you are stupid… “well I mean, can’t help you because that’s a vague question” might as well not have customer facing employees. You will get more feedback from a Kiosk if you want help. Believe the lady there that helped was Kathy. If you’re looking for someone knowledgeable I would highly recommend going to the Boca store and asking for Ericka. She’s amazing, true pleasure to work with & represent REI well. This PGA store is awful.

Frequently Asked Questions About REI